Empirical Evaluation of the Revised Technology Acceptance Model for Lean Six Sigma Approach—A Pilot Study

Świtek, Sławomir; Drelichowski, Ludosław; Pólkowski, Zdzisław

doi:10.1007/978-3-030-66218-9_29

Cited by 4 publications

(5 citation statements)

References 10 publications

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“…Similarly, Six Sigma (McLean et al, 2017) and Lean Six Sigma deployment (Switek et al, 2021) failures are not uncommon. Adding to the pool, various Agile methods have also been reported as unsuccessful in a number of organizations (Adel, 2020;Denning, 2019).…”

Section: Ijqrmmentioning

confidence: 99%

Global perspectives on operational excellence: unveiling critical failure factors and sustainable pathways

Antony,

Sony,

Jayaraman

et al. 2024

IJQRM

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PurposeThe purpose of this global study is to investigate the critical failure factors (CFFs) in the deployment of operational excellence (OPEX) programs as well as the key performance indicators (KPIs) that can be used to measure OPEX failures. The study also empirically analyzes various OPEX methodologies adopted by various organizations at a global level.Design/methodology/approachThis global study utilized an online survey to collect data. The questionnaire was sent to 800 senior managers, resulting in 249 useful responses.FindingsThe study results suggest that Six Sigma is the most widely utilized across the OPEX methodologies, followed by Lean Six Sigma and Lean. Agile manufacturing is the least utilized OPEX methodology. The top four CFFs were poor project selection and prioritization, poor leadership, a lack of proper communication and resistance to change issues.Research limitations/implicationsThis study extends the current body of knowledge on OPEX by first delineating the CFFs for OPEX and identifying the differing effects of these CFFs across various organizational settings. Senior managers and OPEX professionals can use the findings to take remedial actions and improve the sustainability of OPEX initiatives in their respective organizations.Originality/valueThis study uniquely identifies critical factors leading to OPEX initiative failures, providing practical insights for industry professionals and academia and fostering a deeper understanding of potential pitfalls. The research highlights a distinctive focus on social and environmental performance metrics, urging a paradigm shift for sustained OPEX success and differentiating itself in addressing broader sustainability concerns. By recognizing the interconnectedness of 12 CFFs, the study offers a pioneering foundation for future research and the development of a comprehensive management theory on OPEX failures.

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Section: Ijqrmmentioning

confidence: 99%

Global perspectives on operational excellence: unveiling critical failure factors and sustainable pathways

Antony,

Sony,

Jayaraman

et al. 2024

IJQRM

View full text Add to dashboard Cite

show abstract

“…Moreover, Shreedharan et al. (2018) and Switek et al. (2021) presented some common factors which affect the successful deployment of CI initiatives.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Similarly, Six Sigma deployment failures are not uncommon (Graves, 2014). Further, Switek et al (2021) analyzed the data of 72 articles and concluded that Lean Six Sigma failed due to a multitude of individual variables. McLean et al (2017) have identified a number of failure factors for the deployment of continuous improvement (CI) initiatives in a manufacturing environment.…”

Section: Introductionmentioning

confidence: 99%

“…From a practical standpoint, the actual reasons for failure and their impact on organizational performance have been overlooked. Since many OPEX initiatives fail to deploy successfully, it is essential to understand the critical reasons for failure and their impact on various organizational performances (McLean et al, 2017;DeSanctis et al, 2018;Mohaghegh et al, 2021;Switek et al, 2021).…”

Section: Introductionmentioning

confidence: 99%

“…Similarly, Six Sigma deployment failures are not uncommon (Graves, 2014). Further, Switek et al. (2021) analyzed the data of 72 articles and concluded that Lean Six Sigma failed due to a multitude of individual variables.…”

Section: Introductionmentioning

confidence: 99%

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An empirical study into the reasons for failure of sustaining operational excellence initiatives in organizations

Antony

Sony

McDermott

et al. 2022

TQM

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PurposeOperational excellence (OPEX) initiatives such as Lean, Six Sigma, Lean Six Sigma and Agile have some common characteristics that can be understood through their adoption in organizations. The objective of this research is to present the results of an online survey highlighting the most critical reasons for failure of OPEX initiatives.Design/methodology/approachThis study presents the results of a survey from 106 experts from different countries who have been involved in OPEX implementation. The experts were Six Sigma Master Black Belts, Black Belts and Champions from different manufacturing and service organizations. The developed questionnaire was initially tested with the help of seven experts to ensure their technical validity and soundness.FindingsThe study found 15% of companies surveyed have not adopted any form of OPEX methodology. The top three reasons for non-adoption of OPEX were also found. In terms of the use of various OPEX methodologies, more than 75% of companies were employing Six Sigma and less than 50% were engaged in Lean initiatives. Another surprising result was that less than 5% of the companies were utilizing Kaizen and other continuous improvement methodologies for improving the efficiency and effectiveness of organizational processes. The study further finds top five failure factors for sustaining OPEX initiatives in manufacturing, service, large and small organizations.Research limitations/implicationsThe study reports the outcomes based on an online survey with limited sample size. Moreover, the number of samples from small and medium-sized enterprises (SMEs) was less than 25, and therefore it was difficult to make any robust conclusions in the comparison of failure factors between large enterprises and SMEs.Originality/valueTo the best of the authors’ knowledge, this is the first empirical study that has attempted to explore the reasons for failure of OPEX initiatives. The authors argue that a greater understanding of the reasons for failure of OPEX initiatives can provide an input to develop a framework that can mitigate the failures and costs associated with such failures.

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Lean Digital Culture as an Enabler of Corporate Sustainability Performance: The Mediating Role of Intention to Use Industry 4.0 Technologies

Gianni,

Gotzamani

2024

Springer Proceedings in Business and Economics

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Empirical Evaluation of the Revised Technology Acceptance Model for Lean Six Sigma Approach—A Pilot Study

Cited by 4 publications

References 10 publications

Global perspectives on operational excellence: unveiling critical failure factors and sustainable pathways

Global perspectives on operational excellence: unveiling critical failure factors and sustainable pathways

An empirical study into the reasons for failure of sustaining operational excellence initiatives in organizations

Lean Digital Culture as an Enabler of Corporate Sustainability Performance: The Mediating Role of Intention to Use Industry 4.0 Technologies

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