Empirical Evidence on the Benefits of Applying Quality Standards in Serbian Companies

Abstract

The purpose of this paper is to evaluate the benefits of applying quality standards for the business of organizations. Empirical research was conducted on the basis of an electronic survey in the period from September to November 2023. Ninety-eight organizations from the territory of the Republic of Serbia that apply some of the quality standards participated in the research. The results of the research indicate that the application of standards had a greater impact on a more efficient way of working. The analysis of perceived benefits could be crucial for the management of those organizations that have not yet implemented some of the quality standards. This research points to the benefits of applying quality standards for the business of organizations from aspects such as: a more efficient way of working; user and consumer satisfaction; Identification of business risk; preserving the environment, increasing competitiveness.Keywords: quality standards, more efficient way of working; user and consumer satisfaction; more rational use of resources; preserving the environment, increasing competitiveness. Sažetak: Svrha ovog rada jeste da se procene prednosti primene standarda kvaliteta za poslovanje organizacija. Empirijsko istraživanje sprovedeno je na bazi anketnog istraživanja elektronskim putem u periodu od septembra do novembra 2023.god. U istraživanju je učestvovalo 98 organizacija sa teritorije Republike Srbije koje primenjuju neki od standarda kvaliteta. Rezultati istraživanja ukazuju da standardi kvaliteta značajno doprinose kvalitetu poslovanja organizacija naročito kroz efikasniji način rada. Analiza uočenih prednosti mogla bi biti ključna za rukovodstvo onih organizacija koje još nemaju implementiran neki od standarda kvaliteta. Ovo istraživanje ukazuje na prednosti primene standarda kvaliteta za poslovanje organizacija sa aspekta kao što je: efikasniji način rada; zadovoljstvo korisnika i potrošača; Identifikacija poslovnog rizika; očuvanje životne sredine, povećanje konkurentnosti.Ključne reči: standardi kvaliteta, efikasniji način rada; zadovoljstvo korisnika i potrošača; racionalnije korišćenje resursa; očuvanje životne sredine, povećanje konkurentnosti.