Empirical Examination of Intention to Continue to Use Smart Home Services

Abstract

With the continuous expansion of sub-ecological problems, it is the question of how to effectively reduce environmental pollution and improve energy efficiency that has become a major challenge. At the same time, the energy consumption of family homes accounts for a large proportion, and whether smart homes can become a part of sustainable development is getting more and more attention. Although there are hundreds of smart home products and many investors on the market, consumers are relatively less accepting of this technology. How to make consumers adopt and continue to use has become a key issue in the development of smart homes. From the perspective of consumers, this study aims first to explore the relevant factors that affect the sustainable use of smart homes, and second empirically analyze the hypothetical model by using structural equation modeling. The empirical analysis results are based on the sample data of 488 Chinese respondents with experience in smart home use. The results showed that the service quality and perceived usefulness of smart home services positively impact users’ degree of satisfaction, and a higher degree of satisfaction, in turn, contributes to users’ formation of habits. Users’ desire to continuously use smart home services is influenced by perceived usefulness, degree of satisfaction, and habit; among them, habit is the key factor affecting users’ willingness. These findings expand our understanding of users’ desire to continuously use smart homes and provide theoretical support for the sustainable development of the smart home industry.

Bridging the Gap in the Technology Commercialization Process: Using a Three-Stage Technology–Product–Market Model

“…Technological attributes refer to the perceived and actual characteristics of a technology that influence various aspects of its adoption [45]. If a technology has highly attractive characteristics, from a consumer's perspective, they will be more motivated to adopt it [46,47]. This is particularly important in reference to the creativity and problem-solving ability of high-risk and high-reward projects.…”

The Investigation of Mobile Health Stickiness: The Role of Social Support in a Sustainable Health Approach

“…It is closely related to social sustainability, as MFAs help users to establish favorable relationships with other users with similar fitness and health interests, facilitating harmony and cooperativeness [4,5]. MFAs also provide user-oriented/personalized services, offer intelligent management of fitness-related issues (to reduce the user's energy consumption), and promote sustainable development of the environment [6].…”

“…Lin [20] expounded on the role of online stickiness as it leads to e-commerce success by influencing the purchase intentions of the users. Other researchers have also illustrated how stickiness entails an increase in in-app purchases [21], fostering userwebsite relationships [22], customer loyalty, and satisfaction [23], which, in turn, directly relates to social and environmental sustainability [5,6].…”

Selected Papers From 2019 IEEE Eurasia Conference on Biomedical Engineering, Healthcare and Sustainability (IEEE ECBIOS 2019)

“…Services" [5]. This study aimed first to explore the relevant factors that affect the sustainable use of smart homes, and second, empirically analyze the hypothetical model by using structural equation modeling.…”