Empirical research on how social capital influence inter-organizational information systems value co-creation in China

He, Manchao; Wang, Tienan; Xia, Houxue; Dai, Jing

doi:10.1080/13602381.2021.1889124

Cited by 5 publications

(5 citation statements)

References 68 publications

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“…We further emphasize how inter-and intra-organizational relationships impact value co-creation (e.g. [64]). More specifically, our findings indicate that procurement needs to involve different organizational functions that perform important roles and activities in each phase of the procurement process and that show the interlinkages with suppliers.…”

Section: Theoretical Contributionsmentioning

confidence: 99%

Procurement 4.0: How Industrial Customers Transform Procurement Processes to Capitalize on Digital Servitization

Sjödin

Kamalaldin

Parida

et al. 2023

IEEE Trans. Eng. Manage.

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The rapid development of digital technologies can revolutionize industrial companies' operations through the procurement and application of digital solutions following a logic of digital servitization. However, industrial customers must refine their internal processes to exploit the potential of digital servitization. In this transition, the procurement organization is pivotal in orchestrating relationships between its internal functions and suppliers ecosystems. Yet, traditional procurement processes are poorly suited to the evaluation and procurement of digital servitization offerings, hampering value co-creation between suppliers and customers. The purpose of this study is to investigate how procurement process models can be adapted to address the opportunities and challenges of digital servitization for industrial customers. The investigation is based on a case-study design, drawing on data collected through in-depth interviews with informants from eleven leading customers and eight global suppliers. Based on the data analysis following the Gioia methodology, we describe key challenges with the traditional approach and identify novel procurement practices to capture value from digitalization. The study's key contribution is to propose a process model for Procurement 4.0, highlighting four phases: 1) mapping digital opportunities, 2) selecting digitalization partners, 3) co-developing digital solution contracts, and 4) promoting continuous digital innovation. Furthermore, we define three overarching principles for procurement 4.0: a) nurture digital ecosystem generativity, b) orchestrate cross-functional integration, and c) leverage supplier capabilities through agile co-creation. Managerial relevance statement:The rapid development of digital technologies can revolutionize industrial companies' operations through the procurement and application and of digital solutions following a logic of digital servitization. However, industrial customers must refine their internal processes to exploit the potential of digital servitization. This study investigates how procurement process models can be adapted to address the opportunities and challenges of digital servitization. The study highlights three key industrial customer challenges related to procuring digital solutions: evaluating value of digital solutions, prioritizing digital investment across organizational silos, and incentivizing supplier-driven digital innovation. The study's key contribution is to propose a process model for Procurement 4.0, highlighting four phases: 1) mapping digital opportunities, 2) selecting digitalization partners, 3) co-developing digital solution contracts, and 4) promoting continuous digital innovation. We pinpoint the key activities and key questions for each phase. In addition, we define three overarching principles for procurement 4.0: a) nurture digital ecosystem generativity, b) orchestrate cross-functional integration, and c) leverage supplier capabilities through agile co-creation. In doing so, we offer managers a new procu...

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Section: Theoretical Contributionsmentioning

confidence: 99%

Procurement 4.0: How Industrial Customers Transform Procurement Processes to Capitalize on Digital Servitization

Sjödin

Kamalaldin

Parida

et al. 2023

IEEE Trans. Eng. Manage.

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“…The emergence of COVID-19 and the steps taken to mitigate its spread have prompted an increasing number of technologies and enhanced innovations in different fields (Khan et al, 2021). It has been proven that the use of information systems helped to reduce the economic damage caused by the pandemic, as it reduced the impact on firms, people and society as a whole (He et al, 2022;Heredia et al, 2022). Virtual communication platforms, computerized machines and artificial intelligence were widely used in healthcare, education, work and daily life domains throughout the COVID-19 outbreak (Vargo et al, 2021).…”

Section: The Covid-19 Pandemicmentioning

confidence: 99%

“…, 2021). It has been proven that the use of information systems helped to reduce the economic damage caused by the pandemic, as it reduced the impact on firms, people and society as a whole (He et al. , 2022; Heredia et al.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Investigating the factors affecting the intention to adopt cloud-based ERP systems during the COVID-19 era: evidence from Jordan

Qutaishat

Abushakra²,

Anaya³

et al. 2023

BPMJ

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PurposeGenerally, the use of cloud-based services has proliferated all around the world. This tendency increased dramatically during the coronavirus disease 2019 (COVID-19) pandemic when many people were obliged to conduct business remotely. This research study aims to investigate the intentions to adopt (IA) cloud-based enterprise resource planning (ERP) systems in Jordan, as this sort of research is scarce in developing countries. Specifically, this research study combined the model of Diffusion of Innovation (DOI) and the Technology-Organization-Environment (TOE) framework, in addition to looking at COVID-19 as a moderating variable.Design/methodology/approachData were collected from 60 participants working in Jordanian companies that currently use, or have the intention to use, cloud-based ERP systems. An online questionnaire was developed and used to collect responses. The study hypotheses were examined statistically using simple regression analysis and hierarchical multiple regression.FindingsThe study results clearly indicate that complexity, observability, employee information technology (IT) skills, organizational culture (OC) and top management support significantly affect the intention to adopt cloud-based ERP systems. In contrast, relative advantage (RA), compatibility, trialability, regulatory environment and competitive pressure had no significant effect on adoption intention. Interestingly, the advent of COVID-19 increased the intention to adopt cloud-based ERP systems.Research limitations/implicationsThe study's findings will provide theoretical and practical suggestions for the effective adoption of cloud ERP in Jordan, as well as aiding other developing nations in comparable situations in implementing cloud-based ERP systems.Originality/valueThe study enriches the knowledge and further examines the underlying reasons for adopting cloud-based ERP systems in a developing country.

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“…Therefore, in online communities, social capital theory is helpful to comprehensively reflect the social relations of members. He et al (2021) indicated that members' social capital forms the skeleton for cooperation to create value. Therefore, we believe that social interaction experiences of members in a community may affect the relative value of any rival communities lacking such experiences, thus creating oppositional loyalty.…”

Section: Social Capital Theorymentioning

confidence: 99%

“…‘Identification’, as ‘the relational dimension of social capital, means members' feelings of belonging and favour for an online community’ (Kuo & Hou, 2017). He et al (2021) found that the relational dimension of social capital is conducive to promoting value co‐creation by partners. Based on the basic utility principle of perceived value (Parasuraman et al, 1988), if a brand with a strong identification, it will improve people's perception of value.…”

Section: Hypotheses Developmentmentioning

confidence: 99%

Exploring the mediating role of utilitarian value and hedonic value in the formation of oppositional loyalty in online communities

Chen

Lang

et al. 2023

Int J Consumer Studies

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Our research expands the scope of the research on oppositional loyalty from brands to online communities. Online communities allow members to freely express their opinions and promote the occurrence of oppositional loyalty behaviours towards the communities. Oppositional loyalty is defined in this article that, for the purpose of strengthening the market position of their preferred community, members of the online community may express negative views or even show oppositional behaviour towards adversarial communities. In view of social capital theory, the study examines the effect of hedonic value and utilitarian value on oppositional loyalty in online communities. The results show that only hedonic value significantly affects oppositional loyalty; hedonic value mediates the effect of the three dimensions of social capital (network ties, identification, and common language) on oppositional loyalty. The study identifies that community type moderates the impact of social capital (identification and common language) on hedonic value but does not moderate the effect of social capital on utilitarian value. Finally, we find that members' oppositional loyalty towards their community can promote their community participation. This research provides recommendations for online community managers to manage and benefit from members' oppositional loyalty.

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Empirical research on how social capital influence inter-organizational information systems value co-creation in China

Cited by 5 publications

References 68 publications

Procurement 4.0: How Industrial Customers Transform Procurement Processes to Capitalize on Digital Servitization

Procurement 4.0: How Industrial Customers Transform Procurement Processes to Capitalize on Digital Servitization

Investigating the factors affecting the intention to adopt cloud-based ERP systems during the COVID-19 era: evidence from Jordan

Exploring the mediating role of utilitarian value and hedonic value in the formation of oppositional loyalty in online communities

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