Empirical Research on the Metaverse User Experience of Digital Natives

Abstract

The metaverse has been settled as a platform that is widely beloved by digital natives that are familiar with mobile devices and immersive contents. Thanks to the protocol enabling hedonic interaction, the user experience provides significant value from its communication, enabling learning experiences anytime and anywhere. However, the research topics are focused on the promotions of technology development, marketing effects, and relevant investment consensus. Surprisingly, the biggest problem was the lack of research from the perspective of the young generation, who mainly use the metaverse. This paper intends to examine the usability of digital native participants in detail and suggest how immersive contents, usage environment, and interface aspects should be designed from their point of view. As a result, the significant engagement factors and improvements, through heuristic usability evaluation considering content and user control, were discovered from individual interviews. Conversely, the elements to be supplemented in user experience were derived from information architecture and usage environment categories. In conclusion, the theoretical basis of the empirical usability evaluation on metaverse platforms and following recommendations with practical implications could gain more importance from this research.

Development of a Metaverse Online Learning System for Undergraduate Nursing Students

“…Subsequently, 3 researchers reviewed MEN according to heuristic criteria to identify any potential difficulties. 16,17 When no errors were found, the researchers proceeded to the next step.…”

“…In the review phase, before implementing MEN with students, researchers performed tasks from the students' perspective, based on the written scenario. Subsequently, 3 researchers reviewed MEN according to heuristic criteria to identify any potential difficulties 16,17. When no errors were found, the researchers proceeded to the next step.…”

Designing a Metaverse for an Immersive Learning Experience

“…Location based sensors allow students in physical locations to interact with students in equivalent locations in the corresponding virtual world. Such worlds require significant usability testing to be effective (Lee and Gu 2022).…”

“…The process was implemented in three phases: creating a shared experience, extending realism, and incorporating gamification, each abiding by principles of humancomputer interaction. (Lee and Gu 2022;Terblanche 2014).…”

User experience (UX) in metaverse: realities and challenges

“…(4) In the metaverse, people are likely to spend a significant amount of time in virtual spaces, and their overall enjoyment of these spaces will depend on the quality of the UX. (5,6) This is true whether they are using the metaverse for entertainment, socializing, or working. (7) Good UX design in the metaverse involves considering factors such as navigation, usability, and accessibility.…”