Empirically Testing the Public Value Based Conceptual Framework for Evaluating E-Government Performance in Vietnam

Abstract

Very little research has been conducted on the performance of e-Government across countries. They are theoretically focusing on the public value-based conceptual framework, resulting in the lack of empirical evidence on its validity. As for Vietnam, evaluating the e-Government performance is still new, not to mention being absent in the literature. Therefore, an empirical test of the public value-based conceptual framework was needed for evaluation of e-Government performance in Vietnam. Firstly, the research went through the review of the literature on e-Government as well as public service delivery related issues. Secondly, it operationalized the items on the basis of revised public value-based e-Government performance conceptual framework. Thirdly, the field survey was carried out using self-administered questionnaires with appropriate sampling structure. Finally, data analysis was performed and interpreted. Recommendations were drawn for proposed and revised conceptual framework for future research in Vietnam.

Quality assessment of e‐government websites in Sub‐Saharan Africa: A public values perspective

“…The variables used for evaluating the different public values were extracted from prior studies (Baker, 2009;Dan, Yahel & Nitzan, 2013;Karkin & Janssen, 2014;Karunasena & Deng, 2009;Ha, 2016) and are presented in Table 1.…”

“…This is a composite dimension of the e‐government public values perspective, as trust can be gained in numerous ways. However, 2 commonly used public values dimensions for development of trust are transparency/openness and security and privacy (Ha, ; Karkin & Janssen, ; Karunasena & Deng, ).…”

“…This refers to how well governments are able to secure public information and maintain the privacy of citizen's personal information and other confidential information (Ha, ). Ensuring the security and privacy of citizen information is vital in maintaining trust, as citizens will not adopt and use e‐government websites that pose a security threat to their privacy (Khanyako & Maiga, ).…”

تقییم مدى فعالیة الخدمات الحکومیة المعتمدة على تکنولوجیا المعلومات

“…‫رررو‬ ‫هخ‬ ‫ي‬ ‫نا‬ ‫وما‬ ‫ر‬ ‫لفش‬ ‫راييس‬ ‫المق‬ ‫رذف‬ ‫را‬ ‫م‬ ‫رلمدة‬ ‫المس‬ ‫ر‬ ‫القيم‬ ‫را‬ ‫رر‬ ‫اللعبي‬ ‫ري‬ ‫ف‬ ‫رات‬ ‫المعموم‬ ‫را‬ ‫لكنولوجي‬ (Kaplan, 2001, p.357) ‫ري‬ ‫ف‬ ‫ركي‬ ‫اللش‬ ‫ر‬ ‫ال‬ ‫هدر‬ ‫را‬ ‫م‬ ‫رو‬ ‫و‬ ‫األداي‬ ‫ر‬ ‫م‬ ‫رات‬ ‫المعموم‬ ‫را‬ ‫للكنولوجي‬ ‫رابي‬ ‫اإليج‬ ‫ثير‬ ‫ر‬ ‫الل‬ (Savoldelli, et al, 2014, p.63,Hajli, et al, 2015 (Akbar,et al, 2015, p.4., Adams, et al, 2014, p.47.,Rhodes, et al, 2012 (Osman, et al, 2014, p.246., Petter,et al, 2012 (Ha, 2016, p.140., Pang, etal, 2014, p.188., GFOA , 2013, p.11., AEA, 2013, p. 6,. Karunasena, Deng, 2012, p.77., NPMAC, 2010, p.1., GASB, 2010, p.1., GASB, 2008, p.1 GASB, 2002, p.2., Halachmi, Montgomery, 2000 .…”

“…‫ف‬ ‫رات‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫المعموم‬ ‫را‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫لكنولوجي‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫م‬ ‫رد‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫المعلم‬ ‫رومي‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫ك‬ ‫ال‬ ‫األداي‬ ‫راح‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫نج‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫م‬ ‫رو‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫ك‬ ‫ال‬ ‫را‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫اليمك‬ ‫لر‬ ‫إذا‬ ‫إت‬ ‫راتت‬ ‫اإللص‬ ‫و‬ ‫ره‬ ‫العام‬ ‫ره‬ ‫القيم‬ ‫ري‬ ‫ف‬ ً ‫رنا‬ ‫س‬ ‫ل‬ ‫ره‬ ‫مي‬ ‫رب‬ ‫ل‬ (Ha, 2016., Pang, et al, 2014., Bannister, Connolly, 2014., Karunasena, Deng, 2012., Cordella, Willcocks, 2012 . ‫ر‬ ‫المعموم‬ ‫را‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫لكنولوجي‬ ‫راح‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫نج‬ ‫راذج‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫نم‬ ‫را‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫م‬ ‫رد‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫العدي‬ ‫رور‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫ظع‬ ‫را‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫م‬ ‫و‬ ‫رر‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫ال‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫ر‬ ‫م‬ ‫و‬ (Delone, Mclean, 1992., Seddon, 1997.,DeLone, McLean, 2003 (Cordella, Tempin, 2015, p.1Petter,et al, 2012 (Heldena, Uddin, 2016, p.26., Morales, et al, 2014, p.3.,Cordella, Bonina, 2012 Institute , 2014, p.5., Moynihan, Lavertu, 2012, p.593., Niven, 2008, p.65., Kaplan, 2001 (Willoughby, Rubin, 2014, p.41., GASB, 2010, p.1, GASB, 2004, p.5., GASB, 1994 (Ziemba, et al, 2016, p.165.,Xinli, 2015, p.2., Kumar,et al, 2014, p.6., Weerakkody, et al, 2015 (Pang, et al, 2014, p.192., Gaspar, Mkasiwa, 2014, p.53.,Harrison., et al, 2012, p.428.,Karunasena, Deng, 2012, p.78., NPMAC, 2010 (Pang, et al, 2014, p.188…”