Employee Assistance Programs

Doran, Michelle

doi:10.1097/nna.0000000000001200

Cited by 6 publications

(3 citation statements)

References 5 publications

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“…Internal EAPs, on the other hand, possess organizational knowledge and other potential advantages, including more customizability of specific services, direct supervisory referrals, and more prompt responses to critical incidents (Frey et al, 2018). For example, innovative, tailored approaches targeting nurses can best address their staffing issues, work exhaustion, exposure to suffering and death, and lingering postpandemic emotional scars (Doran, 2022). Just as Johns Hopkins created a Resilience in Stressful Events (RISE) program to support nurses and other healthcare professionals (Connors et al, 2021), Mayo Clinic's EAP partnered with the nursing department for its Stronger Together initiative to facilitate peer support and decrease distress in nurses.…”

Section: Internal External and Hybrid Eap Modelsmentioning

confidence: 99%

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The Evolution of Employee Assistance Programs to Best Support Healthcare Organizations

Couser,

Nation,

Apker

et al. 2023

Journal of Healthcare Management

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Goal: Employee assistance programs (EAPs) have been evolving since they first became prevalent in the 1970s. The important counseling component of EAPs is sometimes lost in discussions about what they do, with many EAPs marketing a broad portfolio of services such as childcare, elder care, legal referral, and other concierge services rather than counseling. The objective of this study was to examine outcomes for the EAP of one organization (Mayo Clinic), compare them to outcomes reported in the literature, and gain insights to help all healthcare organizations best support their employees. Methods: Consistent with customary EAP practice, data for this study was collected through an anonymous survey link distributed by e-mail to users of individual counseling as well as users of organizational consulting services such as advising leaders and supervisors and leading educational sessions. Principal Findings: All (n = 82) individual counseling respondents indicated they would recommend the EAP, none reported worse symptoms, 90% decreased their stress levels, 92% reduced their feelings of anxiety, 88% enjoyed an overall improvement in mood, and 95% developed new skills. If their concern was work-related, 96% agreed the counselor understood the work culture and was able to provide helpful guidance; of the clients who were feeling burned out, 86% agreed they gained strategies to reduce its symptoms. Thematic analysis of individual counseling services indicated that participants highly valued their counselors. Regarding organizational consulting services, respondents (n = 50) indicated EAP services increased their confidence as leaders, supported their work, and provided tangible guidance. They appreciated having an internal EAP counselor. Thematic analysis of organizational consulting services indicated that EAP supported leaders by listening, coaching, and empowering them to normalize issues. Practical Applications: EAPs have evolved into distinct internal, external, and hybrid internal–external models. Internal model counselors are company employees with inside knowledge of company culture, external EAP model counselors are contracted outside of the company, and hybrid models combine a small cadre of internal counselors with the support of outside contractors. Regardless of the model, EAP counselors must collaborate with internal stakeholders, notably the human resources department, to efficiently identify and troubleshoot employee relational issues and allow for customized initiatives to improve mental health. Based upon these findings and the authors' direct experiences with EAP providers, components of an ideal EAP are outlined to show how EAPs can best support employees. Healthcare leaders seeking to add EAP services are advised to focus on offerings that are custom fit to the organization.

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Section: Internal External and Hybrid Eap Modelsmentioning

confidence: 99%

“…Effective EAPs also partner with nursing leaders to help nurses manage stress (Abuatiq & Borchardt, 2021). These leaders can help to tailor EAP services to maximize utilization (Doran, 2022).…”

Section: Introductionmentioning

confidence: 99%

The Evolution of Employee Assistance Programs to Best Support Healthcare Organizations

Couser,

Nation,

Apker

et al. 2023

Journal of Healthcare Management

View full text Add to dashboard Cite

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“…Employee Assistance Programs (EAPs) are important tools for organizations in supporting their employees’ well-being and maximizing their potential ( Al-Fayez and Goodman, 2024 ). EAPs provide various services and partnerships to help employees overcome personal and organizational obstacles that affect their productivity ( Doran, 2022 ). The implementation and effectiveness of EAPs can vary across different types of organizations.…”

Section: Introductionmentioning

confidence: 99%

The study of constructing evaluation indicators for the implementation of employee assistance programs in public sectors

Chen,

Chung,

Chu

2024

Front. Psychol.

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IntroductionEmployee assistance programs require resources and manpower of various natures across different types of public sector organization.MethodsThis study began by outlining elements for comparing employee assistance programs’ evaluation criteria in four types of public sector organization on the basis of 22 service measures for such programs implemented by the Ministry of Labor in relation to three major aspects: work, life, and health. Elements of the evaluation criteria for public sector employee assistance programs were determined by surveying a panel of experts using the modified Delphi method. Last, the weight associated with the elements of evaluation criteria were calculated using the fuzzy analytic hierarchy process, and the criteria of four types of public sector organization were explored.ResultsData analysis indicated that the weight and priorities associated with elements of evaluation criteria for EAPs implemented by four types of public sector organization were not fully identical.DiscussionThe results of this study suggest that, in terms of EAPs, the Directorate-General of Personnel Administration of the Executive Yuan should be pursuant to appropriate employee assistance programs provided by various public sector organizations according to the needs of their employees as well as the diverse objective conditions in which these organizations operate.

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The experiences and perceptions of employers on cancer survivors returning to work: a meta-synthesis of qualitative studies

Kuai,

Huang,

et al. 2024

Support Care Cancer

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Employee Assistance Programs

Cited by 6 publications

References 5 publications

The Evolution of Employee Assistance Programs to Best Support Healthcare Organizations

The Evolution of Employee Assistance Programs to Best Support Healthcare Organizations

The study of constructing evaluation indicators for the implementation of employee assistance programs in public sectors

The experiences and perceptions of employers on cancer survivors returning to work: a meta-synthesis of qualitative studies

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