BackgroundThe classical hierarchical work structures that functioned efficiently during the 1960's and 1970's ceased being as competitive during the 1980's and 1990's. Global competition, growing information availability, technological innovations, and shifts in the demographic makeup of the workforce has brought "permanent white water" (Vaill, 1989) to the marketplace. These changes have lead most organizations to rethink their fundamental structures and processes. The resultant reengineering, downsizing, delayering, networking, teaming, and empowerment strategies have found mixed results as organizations struggle with transforming themselves into systems that are more flexible, informed, responsive, and adaptive (Drucker, 1995; Mintzberg, 1993;Strebel, 1996).A means of coping with this turbulence for many organizations is the implementation of self-directed teams in which employees are given more responsibility over their work. Team empowerment is a function of having the authority, resources, information, and accountability to carry out a job (Fisher, 1993). It also refers to the ability of teams to monitor and modify their own processes and procedures. The concept of empowered teams has grown, with the percentage of organizations using self-directed teams having increased from 26% to 35%, and penetration of teams in the organization from 10% of employees to 35% from 1990 to 1992 (Wellins, Byham, & Wilson, 1991). More recent estimates indicate that half of all major corporations are exploring the use of team-based systems (Osterman, 1994).The reasons given for moving toward self-directed teams include improved quality and productivity/service, reduced operating costs, greater flexibility, simpler job classifications, faster response time, increased job satisfaction and commitment (Nahavandi & Aranda, 1994;Wellins, Byham, & Wilson, 1991). The renewed emphasis on worker involvement has been prompted by the recognition that our competitors have already involved employees and obtained significant inputs. For example, a typical American worker submits an average of one formal suggestion every 37 years, while a Japanese counterpart submits an average of 27 formal suggestions per year (Orsburn, et al., 1990).Team empowerment embraces a rather wide range of responsibilities on a continuum rather than an all-or-none set of tasks. For example, Wellins, Byham, & Wilson (1991) describe four stages of increasing empowerment in which teams move from simple housekeeping, to quality control and hiring, to budgeting and purchasing, and finally to discipline and compensation