2021
DOI: 10.1002/pa.2672
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Employee experience through academic culture emerges as a strongest predictor of overall performance of higher education institutes

Abstract: This research has been undertaken to examine the role of critical success factors (CSFs) for sustainability in quality of Higher Education Institutes in India. Sustainable development requires a holistic view being taken of all interests. The aspects considered here are: Branding, employability, employee experience, and student experience. The study tries to analyze their impact on overall performance. The results highlight that academic culture mediates between student experience and overall performance. The … Show more

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Cited by 5 publications
(2 citation statements)
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References 51 publications
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“…Hal ini karena kerangka IEQMS berdasarkan enam prinsip inti yang mencakup berbagai elemen kualitas seperti kepemimpinan, manajemen pendidikan, manajemen SDM, manajemen informasi, fokus dan kepuasan pelanggan, serta pengembangan dan manajemen kemitraan (Malini & Pandi, 2018;Pal Pandi dkk., 2016). Konsep model IEQMS merupakan sintesis dari teori sistem Manajemen Mutu ISO 9001:2008, Sistem Manajemen Lingkungan ISO 14001:2004, Sistem Manajemen Kesehatan dan Keselamatan Kerja (18001:2007, Six-Sigma, manajemen pengetahuan, pemikiran ramping dan Total Quality Management (TQM) (Pal Pandi dkk., 2018;Pandita & Kiran, 2022;Sivamalini & Pandi, 2017).…”
Section: Pendahuluanunclassified
“…Hal ini karena kerangka IEQMS berdasarkan enam prinsip inti yang mencakup berbagai elemen kualitas seperti kepemimpinan, manajemen pendidikan, manajemen SDM, manajemen informasi, fokus dan kepuasan pelanggan, serta pengembangan dan manajemen kemitraan (Malini & Pandi, 2018;Pal Pandi dkk., 2016). Konsep model IEQMS merupakan sintesis dari teori sistem Manajemen Mutu ISO 9001:2008, Sistem Manajemen Lingkungan ISO 14001:2004, Sistem Manajemen Kesehatan dan Keselamatan Kerja (18001:2007, Six-Sigma, manajemen pengetahuan, pemikiran ramping dan Total Quality Management (TQM) (Pal Pandi dkk., 2018;Pandita & Kiran, 2022;Sivamalini & Pandi, 2017).…”
Section: Pendahuluanunclassified
“…To improve performance, higher education needs to focus on improving a number of aspects, such as branding, work ability, employee experience, and student experience. The development of the quality of sustainable higher education requires a holistic view drawn from all interests (Pandita & Kiran, 2022).…”
Section: Obstacles In the Implementation Of The Knowledge Society-bas...mentioning
confidence: 99%