“…To further increase organizational efficiency and business success in a digitalizing business environment, scholars and managers have focused on all PPT factors, albeit mainly separately [4], [7], [9]. For instance, process management studies have focused on customer satisfaction, the market, and innovation management [1], [3], [10], [11], [12], [13]. However, this study takes the missing angle of work satisfaction by means of addressing the entire PPT coverage of organizations when digitalizing their work practices.…”