Employees’ challenge-hindrance appraisals toward STARA awareness and competitive productivity: a micro-level case

Ding, Li

doi:10.1108/ijchm-09-2020-1038

Cited by 57 publications

(49 citation statements)

References 54 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…To explore the effectiveness of this study model, several control variables were applied, which may shape in-role performance. Specifically, stemming from the prior research on challenge-hindrance appraisals, this study also investigated commonly used control variables: gender (1 = male, 2 = female), age, education level (ranging from 1: high school and below through 7: Ph.D.), and working positions with the current organization ( Ding, 2021 ). Based on Carter et al (2013) ’ research, organizational tenure also has been included in this study.…”

Section: Methodsmentioning

confidence: 99%

The Effect of Transformational Change on Performance: An Employee’s Stress Appraisals Perspective

et al. 2022

View full text Add to dashboard Cite

This study aims to determine the specific impact of employees’ perceptions of transformational change on in-role performance and how stress assessment can mediate the relationship between transformational change and in-role performance. According to the cognitive appraisal theory, the same individual has different appraisals of the same stressors, including challenge, and hindrance appraisal. As an important stressor, transformational change also affects individuals differently depending on their assessments. This study integrates employees’ challenge or hindrance appraisal of transformational change into a conceptual model to distinguish between the roles of the two appraisals. It examines it as a mediating mechanism between transformational change and in-role performance. Additionally, 313 employees who recently experienced transformational change were used as samples to test the hypothesis. The results show that transformational change negatively affects employees’ in-role performance; hindrance appraisal negatively mediates the relationship between transformational change and in-role performance, and challenge appraisal positively mediates the relationship between transformational change and in-role performance. The originality and value of this research extend the application of stress appraisals in organizational change management. Research shows that, in the context of major change, employees’ in-role performance is reduced by the impact of transformational change. However, when employees positively appraise organizational change, the negative effects of change are weakened.

show abstract

Section: Methodsmentioning

confidence: 99%

The Effect of Transformational Change on Performance: An Employee’s Stress Appraisals Perspective

et al. 2022

View full text Add to dashboard Cite

show abstract

“…Due to the clear gap on how many smart technologies (e.g. IoT), artificial intelligence, robotics and algorithms should be adopted by decision-makers in hospitality enterprises such as restaurants (Ding, 2021), it is advisable to perform more research in this promising area. It is also significant for upcoming scholars to assist hospitality sectors in how they could incorporate IoT technologies into their operations (Navio-Marco et al , 2019).…”

Section: Agenda and Call For Future Researchmentioning

confidence: 99%

“…Hotels could deal with their customers through marketing messages and their employees through training programs (Shen, 2022). In the restaurant sector, it is recommended for managers to provide their employees with knowledge, support and training to be able to adapt in the changing work environment, be able to work with smart technologies such as robots and IoT and embrace intelligent technologies in the workplace (Ding, 2021).…”

Section: Practical Implications and Recommendationsmentioning

confidence: 99%

A systematic and critical review of Internet of Things in contemporary hospitality: a roadmap and avenues for future research

Elkhwesky

Elkhwesky²

2022

IJCHM

View full text Add to dashboard Cite

Purpose Internet of Things (IoT) is a key enabler of big data and it is critical toward a new age of firm's architecture and proper decision-making for the industry. IoT adoption by the hospitality and tourism (H&T) industries is still rare and with contrasting evidence. The purpose of this study is to highlight the concept of IoT, its benefits, its challenges and its applications in the hospitality industry. Design/methodology/approach This study presents an in-depth and critical review of the 78 articles published on IoT in hospitality, spanning more than seven years (from 2015 to March 2022). The eligible 78 articles were collected from the “Web of Science database” and H&T Social Sciences Citation Index-listed journals. Findings This systematic review exhibits that IoT in hospitality has advanced in the past seven years. IoT has brought many advantages and challenges in hospitality. However, hospitality IoT research is scarce, necessitating a profound and more thorough investigation of many significant matters. Practical implications This systematic review provides significant implications and recommendations for hospitality sectors, IoT developers and manufacturers, governments and policymakers. This review ends with an in-depth research agenda with several research questions and a framework to achieve theoretical and empirical advances in future IoT research. Originality/value To the best of the authors’ knowledge, the current research is one of the first to systematically and critically review IoT with its concept, benefits, challenges and applications in a hospitality context. This major review provides a comprehensive idea of the focus of the past studies and what must be concentrated in future research.

show abstract

“…JIS) cannot achieve personal growth and reach their goals. They cannot perform effectively in the workplace as a result of such hindrance stressor (Ding, 2021). Job insecure flight attendants worry about the future of their jobs and are unable to have full concentration on all aspects of the work requirements.…”

Section: Hypothesesmentioning

confidence: 99%

Outcomes of servant leadership among flight attendants: test of parallel and serial multiple mediating effects

Taegoo

Karatepe

2022

IJCHM

View full text Add to dashboard Cite

Purpose This paper aims to examine the parallel and serial multiple mediating effects of job insecurity (JIS) and occupational self-efficacy (OSE) in the association between servant leadership and work engagement (WENG). Design/methodology/approach Data collected from 296 flight attendants in Korea were tapped to assess the study hypotheses. The linkages were tested via structural equation modeling. The phantom variable was used to estimate the parallel and serial indirect impacts of JIS and OSE. Findings Servant leadership fosters OSE and WENG, while it alleviates JIS. Both JIS and OSE parallelly mediate the effect of servant leadership on WENG. Contrary to what has been hypothesized, the findings lend no credence to the serial multiple mediating impact. Practical implications Management should pay utmost attention to the promotion of employees to supervisory positions based on “stringent selection and hiring of people.” Flight attendants high on WENG should have job security. This is important because such employees exhibit good performance at work. Management should also organize training programs that would enhance flight attendants’ OSE. Originality/value This paper contributes to the relevant knowledge base by relating servant leadership to flight attendants’ WENG through JIS and OSE. Because of the number of rising disengaged service workers across the globe, this study also gauges the factors influencing flight attendants’ WENG and reports whether servant leadership, JIS and OSE influence their WENG at the same time. Unlike the preponderance of the empirical pieces, this study contributes to the literature by assessing the indirect effect of servant leadership on WENG via JIS and OSE as the parallel and serial multiple mediators using the phantom variable.

show abstract

Employees’ challenge-hindrance appraisals toward STARA awareness and competitive productivity: a micro-level case

Cited by 57 publications

References 54 publications

The Effect of Transformational Change on Performance: An Employee’s Stress Appraisals Perspective

The Effect of Transformational Change on Performance: An Employee’s Stress Appraisals Perspective

A systematic and critical review of Internet of Things in contemporary hospitality: a roadmap and avenues for future research

Outcomes of servant leadership among flight attendants: test of parallel and serial multiple mediating effects

Contact Info

Product

Resources

About