Employees’ perceptions of email communication, volume and management strategies in an Australian university

Pignata, Silvia; Lushington, Kurt; Sloan, Jeremy; Buchanan, Fiona

doi:10.1080/1360080x.2015.1019121

Cited by 39 publications

(36 citation statements)

References 16 publications

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“…In terms of contemporary hazards to wellbeing, there is growing evidence that email has become a significant source of stress for university staff. Pignata et al (2015) found that perceptions of overload were commonplace and underpinned by overuse of email by staff and students and expectations for a rapid response. The ability to access emails outside 'standard' working hours can also compound the negative impact of work overload among academics, especially where job involvement is high and boundaries between work and personal life are flexible and permeable (Kinman, 2016).…”

Section: Implications Of Findingsmentioning

confidence: 99%

Well-being in academic employees – a benchmarking approach

Kinman¹,

Wray²

2020

Handbook of Research on Stress and Well-Being in the Public Sector

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Research from several countries indicates that university lecturers and researchers are particularly vulnerable to work-related stress from various sources. This chapter draws on the findings of research conducted by the authors in the United Kingdom (UK) over several years to highlight the value of a benchmarking approach in monitoring the wellbeing of academic employees. The literature on the stressors and strains experienced by academics is initially reviewed. The findings of three studies using a well-established framework to assess psychosocial hazards in the university sector in the UK are then presented and discussed. Except for job control, respondents reported lower wellbeing for each of the seven specified hazards than recommended, with evidence of deterioration over time in some areas. The implications of these findings and the value of supplementing the benchmarking approach with hazards reflecting the current working context are discussed. Priority areas for interventions to enhance wellbeing among academic employees are identified and topics for future research proposed.

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Section: Implications Of Findingsmentioning

confidence: 99%

Well-being in academic employees – a benchmarking approach

Kinman¹,

Wray²

2020

Handbook of Research on Stress and Well-Being in the Public Sector

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show abstract

“…Pignata et al (2015) cite a range of papers recording factors associated with email use that lead to workplace stress, including its disruptive nature and the use of excessive monitoring. The authors' own investigation into pressure points highlights not only volume but also issues to do with unnecessary emails and expectations of quick responses.…”

Section: Email's Development In a Neoliberal Contextmentioning

confidence: 99%

You’ve Got Mail: Tracking and Framing Academic Lives

2017

Knowl. Cult.

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Email has become a pervasive feature of academic life. Its impact on academic time will be immediately familiar to contemporary readers; simultaneously, however, academic work associated with email may be hidden from official recognition. Awareness of this contradiction stimulated a proposal to investigate email use over a year of an academic's life to explore tensions among administrative, research and teaching tasks, using thirdgeneration activity theory to frame the findings. The proposed investigation proved to be too ambitious and unworkable. However, earlier and contemporary forms of Cultural Historical Activity Theory (CHAT) may still illuminate both the reasons for failure of the study and how email has contributed to the expansion and transformation of the activity system of higher education. A revised study and a comparison with an alternative account of "overload" -files and other artefacts in an attic -suggest that counting and categorizing emails would miss the crucial issues of the object of higher education and internalization of responses to neoliberal and other imperatives. The study concludes with a need to detach from a personal response to email and recognize its contribution to collective practices and their implications, including resistance and solidarity in the face of excessive and hidden workloads.

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“…There is already some literature on overload from email both in business and in academic life. Pignata et al (2015) cite a range of papers recording factors associated with email use that lead to workplace stress, including its disruptive nature and the use of excessive monitoring. The authors' own investigation into pressure points highlights not only volume but also issues to do with unnecessary emails and expectations of quick responses.…”

Section: Email's Development In a Neoliberal Contextmentioning

confidence: 99%

Editorial: Learning, Technologies, and Time in the Age of Global Neoliberal Capitalism

2017

Knowl. Cult.

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Knowledge Cultures is a multidisciplinary journal that draws on the of humanities and social sciences at the intersections of economics, philosophy, library science, international law, politics, cultural studies, literary studies, new technology studies, history, and education. The journal serves as a hothouse for research with a specific focus on how knowledge futures will help to define the shape of higher education in the twenty-first century. In particular, the journal is interested in general theoretical problems concerning information and knowledge production and exchange, including the globalization of higher education, the knowledge economy, the interface between publishing and academia, and the development of the intellectual commons with an accent on digital sustainability, commons-based production and exchange of information and culture, the development of learning and knowledge networks and emerging concepts of freedom, access and justice in the organization of knowledge production. Knowledge Cultures aims to explore these issues with a specific focus on how knowledge futures will help to define the shape of higher education in the twentyfirst century. In particular the journal is interested in the following specific issues: General theoretical problems concerning information and knowledge production and exchange; Globalization of higher education; Knowledge economy, the economics of knowledge and higher education; The interface between publishing and academia; The development of the intellectual commons; Knowledge and digital sustainability; Commons-based production and exchange of information and culture; Freedom, justice, and the organization of knowledge production; Non-proprietary models of information production; The development of learning and knowledge networks;

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Employees’ perceptions of email communication, volume and management strategies in an Australian university

Cited by 39 publications

References 16 publications

Well-being in academic employees – a benchmarking approach

Well-being in academic employees – a benchmarking approach

You’ve Got Mail: Tracking and Framing Academic Lives

Editorial: Learning, Technologies, and Time in the Age of Global Neoliberal Capitalism

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