“…(Chen, Yang, Shiau & Wang, 2006;Tran & Do, 2020). In their research, The shortcomings of the previous studies are that the studies only measured the perception or satisfaction level of students (Abbas, 2020;Ku & Shang, 2020;Mcdowall, 2016;Sahney, 2011a;Zineldin et al, 2011), graduate users (Gonzalez et al, 2011;McMurray et al, 2016;Rodman et al, 2013;Štambuk et al, 2019;Succi & Canova, 2019) or lecturers (Chen et al, 2006;Tran & Do, 2020). Whereas HEI stakeholders consist of many parties, including students, lecturers, employers, employees, and HEI leaders.…”