Empowering accessibility: The dynamics of assistive technology acquisition

Abstract

BACKGROUND While it has been broadly agreed that there is a need for consolidated information about assistive technology, previous attempts have not been sufficient for detailed consumer demands. OBJECTIVE Researchers sought consumer feedback to determine what should be included in a comprehensive, accessible database of AT. METHODS We conducted focus groups with different stakeholder groups (people with diverse disabilities, practitioners, and circles of support). We used a framework analysis to map participant responses to the research questions using focus group transcripts and notes. RESULTS AT users are looking for quick access to certain information such as the cost versus benefit, reliability, funding, and compatibility. They expect to find this in a variety of formats (video, audio, text) with a collaborative element (reviews and recommendations) from other users. CONCLUSIONS In an AT product database, users want the option to search by activity rather than only disability category, as disability can fluctuate. Accessibility of the database is key, with people preferring modifiable and flexible formats for both adding and consuming information. A community of practice will foster the connections people require to confirm their decisions prior to purchase.