Empowering the Patron

Preece, Barbara G.; Logue, Susan

doi:10.1300/j111v23n01_10

Journal of Library Administration

1997

DOI: 10.1300/j111v23n01_10

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Empowering the Patron

Barbara G. Preece

Susan Logue

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Delivery Time of Materials and Patron Satisfaction with Patron-Initiated Borrowing in a Library Consortium

Curl

2005

Collection Management

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Library consortia offer expanded access to shared collections through patron-initiated borrowing of materials. This article looks at two primary questions regarding patron-initiated borrowing: Is it possible to improve delivery time of materials within the constraints of current staffing? Is it necessary for patrons' satisfaction to improve delivery time? Answers to these two questions were sought through two studies: a series of interviews with library circulation staff and a survey of library patrons. The results of these studies provided answers to these questions and additional information that could be used to improve the current service.

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Delivery Time of Materials and Patron Satisfaction with Patron-Initiated Borrowing in a Library Consortium

Curl

2005

Collection Management

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Comparison of Summit Union Catalog Borrowing and Interlibrary Loan Returnables at Eastern Washington University

Munson

2006

Journal of Library Administration

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Empowering the Patron

Cited by 2 publications

References 0 publications

Delivery Time of Materials and Patron Satisfaction with Patron-Initiated Borrowing in a Library Consortium

Delivery Time of Materials and Patron Satisfaction with Patron-Initiated Borrowing in a Library Consortium

Comparison of Summit Union Catalog Borrowing and Interlibrary Loan Returnables at Eastern Washington University

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