Empowerment in Tourism

Abstract

Empowerment is an approach that provides employees to participate in the management, control the processes, and decide about the problems by taking initiatives. Employee empowerment is important to develop service quality, respond faster to customer needs, ensure customer satisfaction and loyalty, and provide competitive advantage to the organization. In this context in the tourism sector where service presentation and consumption take place in a direct relationship with the customer, employees should be empowered. In this chapter, definition and importance of employee empowerment, employee empowerment approaches, concepts about the employee empowerment, employee empowerment elements, methods that enable employee empowerment, employee empowerment in tourism organizations, and the benefits of employee empowerment are explained by literature review.

A study of the relationship between empowerment functional and organizational loyalty: A field study at Al- Kunooze University College, Iraq

“…Functional empowerment as a set of four cognitions (task assessments) indicating a member's orientations to their job role: relevancy, influence, ability, and option Gençer, G., & Gençer, K. (2020) [19] . A closer examination of such thoughts and feelings is in order.…”