Enabling patient communication for hospitalised patients during and beyond the COVID-19 pandemic

Ganeshan, Smitha; Hsiang, Esther Y.; Peng, Theodore; Thomas, Norman; Garcia-Grossman, Ilana; Javaherian, Kavon; Lyon, Zoe; Vidyarthi, Arpana R.

doi:10.1136/bmjinnov-2020-000636

Cited by 5 publications

(5 citation statements)

References 9 publications

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“…This led nurses to use their smartphones to connect patients to their loved ones causing ethical dilemmas on privacy and hospital rules (Wakam et al., 2020). A creative approach should be evaluated to allow physical and virtual visits and thereby improving patient's satisfaction and outcomes and nurses' morale (Ganeshan et al., 2021; Rose et al., 2021).…”

Section: Discussionmentioning

confidence: 99%

The lived experiences of frontline nurses during the coronavirus disease 2019 (COVID‐19) pandemic in Qatar: A qualitative study

et al. 2021

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Aim This study aims to explore the lived experiences of frontline nurses providing nursing care for COVID‐19 patients in Qatar. Design Qualitative, Phenomenological. Methods Nurses were recruited from a designated COVID‐19 facility using purposive and snowball sampling. The participants were interviewed face‐to‐face using semi‐structured interview questions from 6 September–10 October 2020. The interviews were transcribed and analyzed using Colaizzi's phenomenological method. Result A total of 30 nurses were interviewed; (76.7%) were deployed for >6 months. Three major themes were drawn from the analysis: (a) Challenges of working in a COVID‐19 facility (subthemes: working in a new context and new working environment, worn out by the workload, the struggle of wearing protective gear, fear of COVID‐19, witnessing suffering); (b) Surviving COVID‐19 (subthemes: keeping it safe with extra measures, change in eating habits, teamwork and camaraderie, social support); and (c) Resilience of Nurses (subthemes: a true calling, a sense of purpose).

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Section: Discussionmentioning

confidence: 99%

The lived experiences of frontline nurses during the coronavirus disease 2019 (COVID‐19) pandemic in Qatar: A qualitative study

et al. 2021

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“…Additional staff support enabled technology use for less independent residents but was limited by a lack of staffing and resources. Previous studies have shown that it is possible for cognitively impaired older adults to utilise technology if devices are available and there is support from family and professionals (Ganeshan et al, 2021;Hackett et al, 2022;Yurkewich et al, 2022). Other barriers identified include issues of resident confidentiality and lack of familiarity with technology among care home staff (Hung et al, 2021).…”

Section: Discussionmentioning

confidence: 99%

Navigating WeChat in COVID Times as a Chinese Care Home Resident

Zhang

Cheung

Cullum

et al. 2022

Journal of Long Term Care

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In New Zealand, COVID-19-related lockdowns led to the implementation of visiting restrictions in care homes. This placed residents at risk of isolation. The Chinese community is a fast-growing ethnic group and faces additional difficulties, including language and cultural barriers. Information and communication technologies (ICTs) may enhance communication and maintain social connectedness between families and care homes during lockdowns. Objective(s):To explore the role of technology in the experiences of Chinese care home residents living in New Zealand during three lockdown periods from 2020 to mid-2021. Method(s):We performed semi-structured interviews with predominantly Chinese individuals (n = 18) across two Chinese-run care homes in Auckland, New Zealand. Participants included residents (n = 6), family members (n = 6) and facility staff (n = 6). Interviews were conducted and transcribed in either English or Mandarin Chinese, then coded and analysed to synthesise themes. Findings:We identified five themes: (i) an online care home community via WeChat, (ii) benefits of technology, (iii) barriers to technology use, (iv) the infodemic: technology as information overload and (v) the use of technology post-lockdowns.Limitations: Sample sizes for each sub-group were limited. The generalisability of findings is limited to those with no dementia or mild dementia. Residents with more severe dementia were excluded from the study but might also have benefitted from the intervention. Implications:The main finding of this study is that WeChat is an effective means of maintaining social connections in the Chinese care home community, particularly when usage is facilitated by staff. We recommend care homes consider using social media platforms to connect residents with the outside world. Sufficient resources, training and staff are needed to advocate for care home residents to be part of a digital community in a way that is culturally relevant.

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“…Trainees used a rapid quality improvement approach to design the video visit navigation program aimed at facilitating video visits between patients and their support persons [ 3 , 10 ]. Trainees created a consultative service staffed by medical student volunteers, who fielded referrals from clinicians of patients who would benefit from a video visit with their support persons.…”

Section: Methodsmentioning

confidence: 99%

“…In response to visitor restrictions, many hospitals implemented telehealth initiatives designed to facilitate patient connection to outside support persons through video visits [3][4][5][6][7]. However, limited data exists on the impact of telehealth initiatives on support persons and the providers who facilitated visits.…”

Section: Introductionmentioning

confidence: 99%

Impact of a resident and student-led video visitation navigation program

et al. 2022

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Background Many institutions implemented telehealth initiatives to provide social support for patients during the SARS-CoV-2 (COVID-19) pandemic. Little is known about the impact of these programs on patient support persons and the trainees who facilitated them. Objective To assess perceptions of a resident physician and medical student-driven video visit program. Methods We designed and implemented a trainee-led video visit navigation program across three affiliated urban hospitals to facilitate video visits between patients and their support persons. We used descriptive statistics to understand the patient population served by the program and employed surveys for support persons and trainees to assess attitudes on the program. Results From April to June 2020, a total of 443 video visits were completed. Surveys were conducted for 101 out of 184 (54.9%) support persons and 39 out of 65 (60.0%) of medical trainees. Surveys demonstrated that video visits helped alleviate the stress and anxiety of support persons having a hospitalized loved one they could not visit. For trainees, facilitating these connections helped mitigate stress and provided a mechanism to contribute to the pandemic response. Conclusion Telehealth navigation programs provide high levels of connection for patients and their support persons during the COVID-19 pandemic and potentially beyond. Residents and medical students involved in these initiatives mobilized telehealth modalities to improve experiences with care delivery.

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Enabling patient communication for hospitalised patients during and beyond the COVID-19 pandemic

Cited by 5 publications

References 9 publications

The lived experiences of frontline nurses during the coronavirus disease 2019 (COVID‐19) pandemic in Qatar: A qualitative study

The lived experiences of frontline nurses during the coronavirus disease 2019 (COVID‐19) pandemic in Qatar: A qualitative study

Navigating WeChat in COVID Times as a Chinese Care Home Resident

Impact of a resident and student-led video visitation navigation program

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