“…These capabilities include paying close attention to the needs of staff, understanding their situation, responding empathetically and taking thoughtful and appropriate action to help, whilst progressing equality, valuing diversity and challenging power imbalances (National Improvement and Leadership Development Board, 2016). It has been argued that Leadership is the crucial ingredient in improving PEoLC and that system leaders should engage with the complexities of healthcare to bring this about (Wee, 2017). The importance of leadership in this field has also been identified in Australia (Keon-Cohen, 2013) and the United States (Kerfoot, 2012).…”