End‐user computing and information systems methodologies

Taylor, Mark; Moynihan, Eddie; Wood-Harper, A. T.

doi:10.1046/j.1365-2575.1998.00005.x

Cited by 36 publications

(23 citation statements)

References 25 publications

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“…UI refers to innovation by lead users who have strong needs that may be common to other users in the future (von Hippel, 1986). End user development is one type of UI that grew strong during the 1990s, when users were given fourth generation development tools (Sayles, 1990) to frame their daily problems and search for solutions, i.e., to allow them to develop information systems on their own (Taylor, Moynihan, & Wood-Harper, 1998). Hence, according to Arnstein's (1969) classification of participation, the problem-owners have full control of the development effort.…”

Section: Participatory Design User-centred Design and User Innovationmentioning

confidence: 99%

Public e-service development: Understanding citizens' conditions for participation

Holgersson

Karlsson

2014

Government Information Quarterly

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a b s t r a c t a r t i c l e i n f o Available online xxxx Keywords:Public e-services E-government Public e-service development User participation For decades, user participation has brought value to various systems development projects. Today, there are expectations that public e-service development will experience the same benefits. However, existing research has shown that introducing user participation into public e-service development can be challenging. In this study, we interviewed citizens in order to explore their willingness and ability to participate in public e-service development according to three user participation schools: User-Centred Design, Participatory Design and User Innovation. Our findings show that citizens in general are willing to participate, but their ability to do so is limited. Based on our findings, we developed nine propositions to explain citizens' willingness and ability to participate in public e-service development. The propositions contribute to practice by acting as a tentative guide for systems developers when they use user participation schools as inspiration in public e-service projects. They also act as a starting point for future research into conditions for user participation in public e-service development.

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Section: Participatory Design User-centred Design and User Innovationmentioning

confidence: 99%

Public e-service development: Understanding citizens' conditions for participation

Holgersson

Karlsson

2014

Government Information Quarterly

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“…In the literature, suggestions for addressing the problems of quality of end user development include the use of standard IT methodologies or subsets thereof [20], the use of component technologies, [8], [9], and tailorable evolving systems, [8].…”

Section: Evaluating Some Suggestions In the End User Literaturementioning

confidence: 99%

Two principles of end-user software engineering research

Segal

2005

SIGSOFT Softw. Eng. Notes

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This paper argues the importance of two principles for end-user software engineering research. The first of these is that not all end-user developers are the same. The second is that research must be grounded in field studies of actual end-user development practice. In keeping with this second principle, our arguments are based on data from our own field studies of practice. These field studies involve a class of end user developer, whom we term 'professional end user developers' and who include scientists, mathematicians and engineers.

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“…importance of extracting end-user needs and perspectives has been articulated in the information systems literature for several years [27][28][29]. When the end-user needs are well understood, organizations can expect greater levels of acceptance and diffusion of technology, greater levels of satisfaction, and more effectively aligned systems with organizational needs [30][31][32]44].…”

Section: User Values and Challengesmentioning

confidence: 99%

A Real World Perspective: Employee Perspectives of Employer Sponsored Personal Health Record (PHR) Systems

Dawson

Schooley

Tulu³

2009

2009 42nd Hawaii International Conference on System Sciences

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Many employers now provide electronic personal health records (PHR) to employees as part of a free or low cost health benefit program. This paper reports findings from a survey distributed to employees of a large U.S. corporation. The survey focused on identifying employee concerns and expectations from an employer sponsored PHR system and to help understand the utilization and adoption of PHR systems sponsored by the employer. Despite some past research showing significant demand for PHR products across the general public, especially those that are offered for free, responses indicated many barriers. Participants responded with their concerns and expectations prior to using the system as well as their difficulty or ease of use. Key issues are discussed, including current and future role of employers in the PHR marketplace, including the need to tether these offerings to larger health care provider networks in order for employees to realize the value added.

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End‐user computing and information systems methodologies

Cited by 36 publications

References 25 publications

Public e-service development: Understanding citizens' conditions for participation

Public e-service development: Understanding citizens' conditions for participation

Two principles of end-user software engineering research

A Real World Perspective: Employee Perspectives of Employer Sponsored Personal Health Record (PHR) Systems

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