End-user effectiveness: A cross-cultural examination

Igbaria, Magid; Zviran, Moshe

doi:10.1016/0305-0483(91)90055-x

Cited by 17 publications

(9 citation statements)

References 34 publications

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“…Re-specifying the model increased the proportion of variance accounted for from 6.3% to 39% , revealing substantial antecedents beyond those hypothesized. The ® ndings con® rm previous research (Igbaria 1990, Igbaria and Nachman 1990, Igbaria and Zviran 1991. The relationship between product involvement and computer anxiety re¯ects the strong inverse relationship between computer anxiety and computer experience discovered by Howard and Sm ith (1986).…”

Section: Computer Anxietysupporting

confidence: 82%

“…The most popular approach in the literature for measuring EU C success has been enduser satisfaction Lederer 1989, Igbaria andNachman 1990). Doll and Torkzadeh (1988) have proposed an instrument for measuring EU C satisfaction, which has received widespread attention in research, and has emerged as the m ost in¯uential tool for measuring EU C success (Igbaria and Zviran 1991, Bergeron et al 1993, Chin and Newsted 1995.…”

Section: Introductionmentioning

confidence: 99%

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Attitudes towards end-user computing: A structural equation model

Harris¹

1999

Behaviour & Information Technology

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Success with End-U ser Computing (EUC) is dependen t on the voluntary behaviour of individuals, which is regulated by their attitudes. Even where proven opportunities exist for bene® cial deployment of EUC, adverse attitudes can inhibit use. Structural equation modelling was used to analyse survey data relating to the processes by which individuals form their attitudes towards computers. The results provide support for hypothesized in¯uences on attitudes from personality, product involvement, task characteristics, and com puter anxiety. Additional analyses reveal the eOE ects of dem ographic factors. Attitudes towards com puters provide a potentially more enduring measure of EUC success than do previous measures. Mechanism s for promoting positive attitudes towards computers are critical for full appreciation of the bene® ts of EUC.

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Section: Computer Anxietysupporting

confidence: 82%

Section: Introductionmentioning

confidence: 99%

Attitudes towards end-user computing: A structural equation model

Harris¹

1999

Behaviour & Information Technology

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“…Many other studies [e.g., Bailey and Pearson, 1983;Ives et al, 1983;Igbaria and Zviran, 1991: Zviran, 1992Sengupta and Zviran, 1997] employ user information satisfaction as a dependent variable to indicate IS effectiveness and acceptance. Sengupta and Zviran [1997] examined the use of the existing and widely-used user-satisfaction questionnaires in an outsourcing environment.…”

Section: User Satisfaction and Is Successmentioning

confidence: 99%

Measuring IS User Satisfaction: Review and Implications

Zviran

Erlich²

2003

CAIS

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Demand for a means of measuring the success of information systems (IS) grew with the accelerated use of these systems. Defining success in this context is difficult. This paper reviews the literature on measuring IS user satisfaction, the most prevalent measure of IS success, and its implications. We present the problematic aspects of the IS user satisfaction tools, and discuss the need to develop up-to-date tools suitable for the sophisticated and complex systems developed today.

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“…Apart from research on cultural differences in other fields [1,4], there only is a small amount of research particularly investigating cultural differences in end-user computing [5,6].…”

Section: Related Workmentioning

confidence: 99%

“…Igbaria and Zviran [5] investigated the effect of cultural differences on end-user effectiveness between Israeli and US managers. The research model used in this study consisted of three sets of variables: individual and organizational characteristics, attitudes toward end-user computing, and end-user effectiveness, which was measured by end-user satisfaction and system usage.…”

Section: Related Workmentioning

confidence: 99%

Cultural Differences and End-User Computing

Chintakovid

2005 IEEE Symposium on Visual Languages and Human-Centric Computing (VL/HCC'05)

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End-user effectiveness: A cross-cultural examination

Cited by 17 publications

References 34 publications

Attitudes towards end-user computing: A structural equation model

Attitudes towards end-user computing: A structural equation model

Measuring IS User Satisfaction: Review and Implications

Cultural Differences and End-User Computing

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