End-User Privacy in Human-Computer Interaction

Iachello, Giovanni; Hong, Jason I.

doi:10.1561/1100000004

Cited by 182 publications

(87 citation statements)

References 143 publications

(237 reference statements)

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“…Iachello and Hong [13] note that "a concept of tradeoff is implicit in most discussions about privacy." For instance, Chawla et al [8] states that "there are two fundamentally conflicting requirements: privacy for the respondents and utility of the sanitized data."…”

Section: A Sweet Spot In Design Where Privacy and Utility Alignmentioning

confidence: 99%

When privacy and utility are in harmony: towards better design of presence technologies

Biehl

Rieffel

Lee

2012

Pers Ubiquit Comput

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Presence systems are valuable in supporting workplace communication and collaboration. These systems are effective, however, only if they are widely adopted and candidly used. User perceptions of the utility of the information being shared and their comfort in sharing such information strongly impact both adoption and use. This paper describes the results of a survey of user preferences regarding comfort with and utility of sharing presence data in the workplace; the effects of sampling frequency, fidelity, and aggregation; and design implications of these results. We present new results that extend some past findings and challenge others. We contribute new insights that inform the design of workplace presence technologies to increase both the utility and adoption of these systems.

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Section: A Sweet Spot In Design Where Privacy and Utility Alignmentioning

confidence: 99%

When privacy and utility are in harmony: towards better design of presence technologies

Biehl

Rieffel

Lee

2012

Pers Ubiquit Comput

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“…A comprehensive review of literature on privacy evaluation methodologies (e.g. Chiasson et al, 2006;Cranor et al, 2006;DeWitt and Kuljis, 2006;Hawkey and Inkpen, 2007;Iachello and Hong, James et al, 2007) indicated that many times, privacy researchers opt for controlled laboratory studies, especially in the early stages of the work to examine the viability of an approach before proceeding to more fundamental implementation/evaluation schemes. In the absence of an active OpnTag user community and considering that our goal at this stage was also finding out whether our framework yields a viable approach for improving privacy management and to get feedback on its potential problems to refine the design, we also settled for a controlled laboratory study of a small sample.…”

Section: Study Limitationsmentioning

confidence: 99%

“…Recent research in the area of knowledge management (KM), however, has recognised the need to improve people's ability to control who sees what from the information they deposit in their online personal spaces (Erickson, 2006). Nevertheless, the topic of personal privacy-how people manage privacy of their own information with respect to other individuals (as opposed to organisational privacy (Iachello and Hong, 2007)-remains largely unexplored in the research literature.…”

Section: Introductionmentioning

confidence: 99%

A framework for usable end-user privacy control in social software systems

Razavi¹,

Gillet²

2011

ICST Trans Secur Saf

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Recent studies have shown that many users struggle to properly manage selective sharing of the diverse information artefacts they deposit in social software tools. Most tools define privacy based on the 'network of friends' model, in which all 'friends' are created equal and all relationships are reciprocal. This model fails to support the privacy expectations that non-technical users bring from their real-life experiences, such as enabling different degrees of intimacy within one's network and providing flexible, natural means of managing the volatile social relationships that social software systems confront. Furthermore, the model suffers from lack of empirical grounding and systematic evaluation. This paper presents a framework for building privacy management mechanisms for social software systems that is intuitive and easy to use for the average, non-technical user population of these systems. The framework is based on a grounded theory study of users' information sharing behaviour in a social software tool. Results inform the design of OpnTag, a social software prototype that facilitates personal and social information management and sharing. Preliminary empirical data suggest that our proposed privacy framework is flexible enough to meet users' varying information sharing needs in different contexts while maintaining adequate support for usability.

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“…Due to the weakness of most websites and personalization's web, existing operations with the end-user privacy and preferences should be customized. Iachello and Hong (2007) explain that privacy is becoming a critical element of the design of interactive systems in different areas, such as health services, office work, electronic commerce, and personal communications (International Labour Organization, 1993; U. S. Department of Health and Human Services, 2003;Cranor, 2003). …”

Section: Introductionmentioning

confidence: 99%

Implementing End-User Privacy through Human Computer Interaction for Improving Quality of Personalized Web

Abu-Dalbouh

2016

CIS

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Users are exposed to an overwhelming amount of information in several application domains. There is a remarkable increase in the usage of Internet and general technology improvements. From this, it follows that there is a demand and need to create personalized web systems. Thus, personalized web systems are a good method of handling the flood of information and information overload, by helping people to surf the net and look for what they need. Unfortunately, the privacy issues that end-users face have not been taken seriously by some of these personalized web systems, as some of them apply it partially or fail to address the privacy issues in personalization. This affects the quality of the existing personalized web. The paper aims to investigate and explain the reasons behind the end-user's fears in giving out his/her personal information on personalized websites. Then, based on the results modifying approach of personalized web through the use of Human Computer Interaction models to enhance the quality of the current personalized web. By addressing the main privacy issues in human computer interaction that helps the end-user trust the personalization web and website with his/her personal information and improve the quality of current personalized web. A survey study with 134 Internet users was conducted. The findings show that personalization plays different roles of attracting users in personalized websites. Internet users want useful personalized services, but at the same time, they are concerned with the manner in which firms use their data for personalization. If the involvement of Internet users with their current site is high, then personalized services are not attractive enough to motivate them to give their personal information.

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End-User Privacy in Human-Computer Interaction

Cited by 182 publications

References 143 publications

When privacy and utility are in harmony: towards better design of presence technologies

When privacy and utility are in harmony: towards better design of presence technologies

A framework for usable end-user privacy control in social software systems

Implementing End-User Privacy through Human Computer Interaction for Improving Quality of Personalized Web

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