End-user satisfaction with the Integrated System of Federal Government Financial Administration (SIAFI): a case study

Abstract

Evaluating the impact of technology investments is a complex task. I examine whether the end-user satisfaction is a valid measurement of technology performance in the public sector. I evaluated information system users in the Integrated System of the Federal Government Financial Administration (SIAFI). The Siafi system supports Brazilian federal government entities. Using a survey, I collected data from 77 users. I used the model and the instrument developed by Doll and Torkzadeh (1988). I used confirmatory factor analysis to evaluate the data. The survey results validated the model used for technology employed in the public sector.

The Contribution of the Brazilian Government’s Integrated System for Financial Administration (SIAFI) to Promotion of Horizontal Accountability: The Perception of Users

“…The result of the study reveals that the users who responded positively to the questions related to the help desk and generation of reports have a better perception of the accountability promoted by the system, showing that the indicator of perception regarding the perception of usability is a determinant in users' perception. This contributes to a better understanding of the previous results found by Suzart (2013), who found low satisfaction levels of end users of the SIAFImeasured by the content, accuracy, format, ease of use and timeliness. Additionally, by relating satisfaction measures with other formative variables and with the distinct expectations of users according to their job functions, this study contributes by improving performance measures of this system.…”

“…However, the consolidation and provision of information alone do not necessarily mean a system will be successful or effective. According to Suzart (2013), few studies have examined what makes an information system successful or how to assess this success. Bokhari (2005, p. 211) considers that an information system can be considered successful if it satisfies the needs of its users and meets the objectives and goals of the organization.…”

“…A previous study of the opinions of a sample of SIAFI users showed that the level of user satisfaction is a valid metric to understand the performance of this system (SUZART, 2013). In this study, we extend this performance measurement to include a dimension of effectiveness, reflected by the contribution to HA, assessed based on the perception of users from distinct groups, classified in relation to their function, time of working in public service, position held and use of the system.…”

“…The area of training and schooling level did not influence the perception of accountability related to transparency, rendering of accounts and attribution of responsibility for actions.The results of the regressions show not only the influence of functionalities and usability of the system on its more general effectiveness, but also indicate the existence of subgroups in the population with distinct expectations and assessments of the system. This brings a new perspective than provided by previous studies that considered the perception of users in aggregate form, such as that bySuzart (2013). However, a better understanding of the dynamic of subgroups within populations requires the use of new statistical techniques, such as latent class growth analysis (LCGA) and growth mixture modeling (GMM).…”

End User Computing Satisfaction on Digital Trade Facilitation in the Philippines

“…The EUCS instrument was used to measure users' satisfaction on Malaysian government's electronic systems [16], to evaluate the Brazilian Financial Administration's integrated system [17], and to analyze the satisfaction on Indonesia's Customs & Excise Information System and Automation [18]. EUCS was also applied for web-based information system [19], website [20][21][22], disaster mitigation information system [23], security system [24], police information system [25], voter data information system [26], government financial system [27], computerized accounting system [28,29], accounting information system [30,31], office information system [12], hospital and health care information system [14,[32][33][34][35][36][37], education or academic information system [38][39][40][41], e-learning or learning management system [42][43][44][45][46][47][48][49][50], online library [51], university grading system [11], university tuition fee system [52], conference management system [53], enterprrise resource planning system [15,…”