“…In specific for built heritage, behaviour is frequently mentioned as a synonym of "performance", referring to physical characteristics of the building. While in the construction sector, in general, there is raising awareness of the role of occupants' behaviour for sustainability and energy efficiency (Caro & Sendra, 2020;Chen, Ding, Bai, & Sun, 2020;Gianfrate, Piccardo, Longo, & Giachetta, 2017;Laaroussi, Bahrar, El Mankibi, Draoui, & Si-Larbi, 2020), in the specific field of built heritage, occupants' behaviour is only mentioned as a factor that affects performance, without a more in-depth analysis of the underlying socio-psychological factors (Ajzen, 1985;Berg & Donarelli, 2019;Galiano-Garrigós, González-Avilés, Rizo-Maestre, & Andújar-Montoya, 2019;Mutani, Todeschi, Kämpf, Coors, & Fitzky, 2018). A systematic literature review on behaviour and heritage conservation found no results targeting practitioners' behaviour towards the implementation of sustainable conservation practices (Gonçalves et al, 2020).…”