Engaged or just connected? Smartphones and employee engagement

MacCormick, Judith S.; Dery, Kristine; Kolb, Darl G.

doi:10.1016/j.orgdyn.2012.03.007

Cited by 99 publications

(82 citation statements)

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“…Firstly, we offer an alternative perspective on connectivity than that of identifying individual differences in patterns of use (e.g. MacCormick et al, 2012). Focusing solely on human actions and interpretations downplays the material in the production of connectivity and we redress the balance through seeking to also account for material agency in this process.…”

Section: Discussionmentioning

confidence: 99%

Performing the Responsive and Committed Employee through the Sociomaterial Mangle of Connection

Symon

Pritchard

2014

Organization Studies

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In the light of increasingly mobile and flexible work, maintaining connections to work is presented as vital. Various studies have sought to understand how these connections are experienced and managed, particularly through the use of smartphones. We take a new perspective on this practice by bringing together the conceptual fields of sociomateriality and identity work. Through the analysis of narratives produced by smartphone users in an engineering firm we argue that connection can be viewed as a sociomaterial assemblage that performs particular identities: being contactable and responsive; being involved and committed; and being in-demand and authoritative. Through this analysis we both elaborate the concept of connectivity at work and indicate how the material is implicated in identity performances.

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Section: Discussionmentioning

confidence: 99%

Performing the Responsive and Committed Employee through the Sociomaterial Mangle of Connection

Symon

Pritchard

2014

Organization Studies

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“…Prior research on use of mobile communication technologies has associated them with increased communication overload, expectations of availability, and boundary blurring (Barley et al 2011, Gant and Kiesler 2001, Green 2002, MacCormick et al 2012, Middleton and Cukier 2006, Prasopoulou et al 2006, Wajcman and Rose 2011. A few studies specifically observed use of mobile technologies encroaching on times and spaces traditionally reserved for private activities (Green 2001(Green , 2002Prasopoulou et al 2006; Wajcman and Rose 2011).…”

Section: Temporal-spatial Encroachmentmentioning

confidence: 99%

The Autonomy Paradox: The Implications of Mobile Email Devices for Knowledge Professionals

Mazmanian

Orlikowski²,

Yates³

2013

Organization Science

808

807

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O ur research examines how knowledge professionals use mobile email devices to get their work done and the implications of such use for their autonomy to control the location, timing, and performance of work. We found that knowledge professionals using mobile email devices to manage their communication were enacting a norm of continual connectivity and accessibility that produced a number of contradictory outcomes. Although individual use of mobile email devices offered these professionals flexibility, peace of mind, and control over interactions in the short term, it also intensified collective expectations of their availability, escalating their engagement and thus reducing their ability to disconnect from work. Choosing to use their mobile email devices to work anywhere/anytime-actions they framed as evidence of their personal autonomy-the professionals were ending up using it everywhere/all the time, thus diminishing their autonomy in practice. This autonomy paradox reflected professionals' ongoing navigation of the tension between their interests in personal autonomy on the one hand and their professional commitment to colleagues and clients on the other. We further found that this dynamic has important unintended consequences-reaffirming and challenging workers' sense of themselves as autonomous and responsible professionals while also collectively shifting the norms of how work is and should be performed in the contemporary workplace.

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“…Positively, their functionality means they provide a potential means to manage the work/non-work boundary (Cousins & Robey 2005, Golden & Geisler 2007, Kreiner et al 2009, Tennakoon et al 2013. However, more negatively, their use can simultaneously blur the work/non-work boundary, and provide scope for work to increasingly encroach on non-work time meaning that workers can feel a sense of 'constant connectivity' whereby they are never able to fully escape the demands of work (Barley et al 2011, MacCormick et al 2012, Duxbury et al 2014, Matusick & Mickel 2011, Sarker et al 2012. One aspect of these developments is that work can increasingly intrude into the home domain.…”

Section: Review Paper We Adopt Whatmentioning

confidence: 99%

Variability in the use of mobile ICTs by homeworkers and its consequences for boundary management and social isolation

Hislop

Axtell

Collins

et al. 2015

Information and Organization

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Engaged or just connected? Smartphones and employee engagement

Cited by 99 publications

References 0 publications

Performing the Responsive and Committed Employee through the Sociomaterial Mangle of Connection

Performing the Responsive and Committed Employee through the Sociomaterial Mangle of Connection

The Autonomy Paradox: The Implications of Mobile Email Devices for Knowledge Professionals

Variability in the use of mobile ICTs by homeworkers and its consequences for boundary management and social isolation

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