“…Connecting with the public via social media is not new and has been discussed for over a decade (Ho et al, 2014). However, as we observed during the COVID-19 pandemic, which has seriously affected citizens' daily life (Huang et al, 2021(Huang et al, , 2022Meng et al, in press;Yu et al, in press;Fasae et al, 2021;Guo et al, 2021), some public and governments have a massive distrust.…”