JIEA 2019
DOI: 10.7176/jiea/8-1-01
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Engaging Pictorial Images and Voice Prompts Interface Design Strategy to Create Easy to use banking ATM System Interfaces in Nigeria

Abstract: The existing banking ATMs in Nigeria do not adequately cater for a variety of people with varying abilities and literacy levels despite the significant importance of ATM technological innovations in Nigeria, especially in the banking sectors. Illiterate and semiliterate Nigerians, representing about 40.33%, do not perceive the ATMs as useful or easy-to-use. The purpose of this case study was to identify strategies used by software developers of banking ATM systems in Nigeria to create easy-to-use banking ATM s… Show more

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Cited by 5 publications
(7 citation statements)
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“…These findings can be used to design richer text-free user interfaces. Aguboshim and Miles propose several improvements in interfaces to encourage ATM usage in Nigeria, such as hand-drawn sketches, voice feedback in the user's language, and voice input [54]. The results of the study support findings of similar studies.…”
Section: Related Worksupporting
confidence: 72%
See 1 more Smart Citation
“…These findings can be used to design richer text-free user interfaces. Aguboshim and Miles propose several improvements in interfaces to encourage ATM usage in Nigeria, such as hand-drawn sketches, voice feedback in the user's language, and voice input [54]. The results of the study support findings of similar studies.…”
Section: Related Worksupporting
confidence: 72%
“…This table highlights the limitations of various application-centric solutions employing text-free interfaces. Different approaches from multiple domains have been covered; for instance, references [40,56] refer to agriculture domain, references [39,45,46,57,58] present healthcare systems, references [54,60] describe financial applications, references [51,45,47,55,60] relate to ecommerce type solutions, and references [38,50,42] show GUI based applications. The proposed solution overcomes the limitations of such applications having text-free interfaces.…”
Section: Related Workmentioning
confidence: 99%
“…Consequently, ICT innovations that may potentially play a significantly beneficial role in the empowerment and enhancement of women's capabilities failed because the ICT system interfaces aren't perceived as useful or easy-to-use by the feminine genders [2] and [34], which are majorly illiterate or semiliterate (48.6%) [43]. When different tools and methodologies for work, entertainment, and care are implemented, technologies themselves shape those gender relations involved.…”
Section: Findings and Strategiesmentioning
confidence: 99%
“…The value, adoption, and use of ICT are measured by its sustainability. Users are motivated to use ICT based on their perceived level of trust, perceived ease of use and easy-to-use (Aguboshim & Miles, 2019). Therefore, failure to value and use ICTs can undermine even the strongest data governance policies, because what contributes to non-sustainable ICT innovations has proven to cause or be related to non-sustainable data governance (Toyo & Ejedafiru, 2016).…”
Section: Literature Reviewmentioning
confidence: 99%
“…This is because there is evidence that suggests that corrupt practices and non-adherence to policies and rules are increasingly exploiting ICT sustainability, and adversely affecting SDG. Reasons for non-sustainable ICT that adversely affected SDG included problems associated with corrupt policies and poor usability of ICT systems, and not placing required value to ICT by users (GreavuSerban & Serban, 2014), and limited perception of the usefulness and ease of use of ICT innovations (Aguboshim & Miles, 2019).…”
Section: Analysis and Synthesis Of Prior Researchmentioning
confidence: 99%