“…SA, is an area of NLP, focuses on detecting, extracting, analyzing and classifying opinions, sentiments, evaluations and emotions published on different social networks (Facebook, Twitter, LinkedIn, among others) towards certain organizations or organizations people [27]. As indicated in [28] sentiment analysis seeks to extract an opinion and determine its polarity (positive, negative or neutral). Likewise, in [29], [30] it is pointed out that being the social network Twitter one of the most commonly used tools to determine the opinions of users about a wide variety of topics, this is not unrelated to the fact that, in the environment educational, sentiment analysis is used to evaluate student performance, teacher performance, academic desertion, among other relevant issues that aim to improve educational quality.…”