Enhancing Computer Chat: Toward a Smooth User-Computer Interaction

Montero, Calkin A. S.; Araki, Kenji

doi:10.1007/11552413_131

Cited by 5 publications

(2 citation statements)

References 11 publications

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“…Most of these papers also include voice and speech recognition. The idea to use gesture recognition for human-computer interaction is not new (e.g., [65]) and especially for chatbots [66]; however, the actual case studies and pioneering implementations of this technology came much later. Johnson et al [62] report integrating gesture recognition capabilities with a chatbot using capabilities of two external systems: (1) IBM Watson and (2) cleverbot.…”

Section: Gesture Recognition and Chatbotsmentioning

confidence: 99%

Artificial Intelligence Synergetic Opportunities in Services: Conversational Systems Perspective

Rozenes

Cohen

2022

Applied Sciences

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The importance of this paper is its discovery of the unused synergetic potential of integration between several AI techniques into an orchestrated effort to improve service. Special emphasis is given to the conversational capabilities of AI systems. The paper shows that the literature related to the use of AI in service is divided into independent knowledge domains (silos) that are either related to the technology under consideration, or to a small group of technologies related to a certain application; it then discusses the reasons for the isolation of these silos, and reveals the barriers and the traps for their integration. Two case studies of service systems are presented to illustrate the importance of synergy. A special focus is given to the conversation part of these service systems: the first case presents an application with high potential for integrating new AI technologies into its AI portfolio, while the second case illustrates the advantages of a mature application that has already integrated many technologies into its AI portfolio. Finally, the paper discusses the two case studies and presents inclusion relationships between AI capabilities to facilitate generating a roadmap for extending AI capabilities with synergetic opportunities.

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Section: Gesture Recognition and Chatbotsmentioning

confidence: 99%

Artificial Intelligence Synergetic Opportunities in Services: Conversational Systems Perspective

Rozenes

Cohen

2022

Applied Sciences

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“…After a preprocessing, the documenttation is accessible through the dialog. Also some contributions tackle the adaption of dialogs to enable inquiries when ambiguities occur [44] or to handle the user intention [45]. At last [66,67] looked at user behavior, perception and expectations.…”

Section: Application Domainsmentioning

confidence: 99%

How May I Help You? – State of the Art and Open Research Questions for Chatbots at the Digital Workplace

Wolff

Hobert

Schümann

2019

Proceedings of the Annual Hawaii International Conference on System Sciences

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Chatbots become quite hyped in recent times as they can provide an intuitive and easy-to-use natural language human-computer interface. Nevertheless, they are not yet widespread in enterprises. Corresponding application areas for collaboration at digital workplaces are lacking and prior research contributions on this topic are limited. In this research paper, we aim at surveying the state of the art as well as showing future research topics. Thus, we conducted a structured literature review and showed that only few first research contributions exist. We also outline current potentials and objectives of chatbot applications. In the discussion of the results of our structured literature review, we show that research gaps are present. To tackle the research gaps, we derive open research questions.

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A Conversational Agent as Facilitator: Guiding Groups Through Collaboration Processes

Tavanapour

Theodorakopoulos

Bittner

2020

Learning and Collaboration Technologies. Human and Technology Ecosystems

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Enhancing Computer Chat: Toward a Smooth User-Computer Interaction

Cited by 5 publications

References 11 publications

Artificial Intelligence Synergetic Opportunities in Services: Conversational Systems Perspective

Artificial Intelligence Synergetic Opportunities in Services: Conversational Systems Perspective

How May I Help You? – State of the Art and Open Research Questions for Chatbots at the Digital Workplace

A Conversational Agent as Facilitator: Guiding Groups Through Collaboration Processes

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