Enhancing Hospitality: Evaluating Employee Satisfaction and Working Conditions in Crete's (Greece) Hotel Industry

Abstract

Assessing the degree of job satisfaction and rewards that employees perceive is essential for gaining a thorough picture of employee satisfaction in the hospitality sector. Research techniques, including focus groups, interviews, and surveys, offer insightful information about the factors that affect worker satisfaction in Crete's hotels. This chapter examines employees' perceptions of their benefits and job satisfaction, emphasising aspects that bring them contentment and areas that could benefit from enhancements. Physical workspace, workload, work-life balance, and support networks are all essential factors that affect motivation, productivity, and tenacious employees. The objective is to understand how various working conditions impact employee motivation and performance in hotels in Crete. We analysed the data and reviewed relevant theories to investigate the link between working conditions and key employee outcomes. Our goal is to offer valuable insights to hotels in Crete to boost employee motivation, performance, and retention rates. This involved assessing current employee satisfaction and identifying areas needing improvement regarding job satisfaction, rewards, and working conditions. We reviewed the literature thoroughly, performed benchmarking analyses, and studied successful case examples to identify effective strategies and initiatives to enhance employee contentment. Furthermore, we highlight areas requiring attention and enhancement, enabling hotels in Crete to implement focused interventions and initiatives to improve employee satisfaction. Our objective is to contribute to developing a positive and flourishing work environment within the hospitality industry in Crete, Greece.