Enhancing interactivity in webcasts with VoIP

Baecker, Ronald M.; Baran, Melanie; Birnholtz, Jeremy; Chan, Clarence W; Laszlo, Joe; Rankin, Kelly; Schick, Russ; Wolf, Peter

doi:10.1145/1125451.1125501

Cited by 4 publications

(1 citation statement)

References 6 publications

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“…Conversational Engagement. Forward-looking work on engagement is to be found in the study of human-computer conversation, including the development of robots and virtual agents (Baecker et al 2006;Fagen and Kamin 2013;Oertel 2013;Oertel and Salvi 2013;Rich et al 2010;Sidner and Dzikovska 2002;Sidner et al 2004Sidner et al , 2005Xu et al 2013). In this domain, interaction is often interpreted though conversational analysis.…”

Section: Domains Of Knowledgementioning

confidence: 99%

Engagement in HCI

Doherty

2018

ACM Comput. Surv.

168

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Engaging users is a priority for designers of products and services of every kind. The need to understand users' experiences has motivated a focus on user engagement across computer science. However, to date, there has been limited review of how Human-Computer Interaction and computer science research interprets and employs the concept. Questions persist concerning its conception, abstraction, and measurement. This article presents a systematic review of engagement spanning a corpus of 351 articles and 102 definitions. We map the current state of engagement research, including the diverse interpretation, theory, and measurement of the concept. We describe the ecology of engagement and strategies for the design of engaging experiences, discuss the value of the concept and its relationship to other terms, and present a set of guidelines and opportunities for future research.

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