Enhancing Participatory Governance and Fostering Active Citizenship: An Overview of Local and International Best Practices

Murray, Jessica; Tshabangu, Busani; Erlank, Natasha

doi:10.1080/02589346.2010.492149

Cited by 14 publications

(12 citation statements)

References 14 publications

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“…By this, she positions herself as a person who is acting normatively correctly and who is not responsible for the failures in the situation. Thus, in this case, the master narrative is not only about the ideal of an active client but also about an agentive citizen who gives feedback and exerts influence to build a fairer society and to ensure smoother delivery of services (e.g., [ 38 ]).…”

Section: Resultsmentioning

confidence: 99%

Narratives about Negative Healthcare Service Experiences: Reported Events, Positioning, and Normative Discourse of an Active Client

et al. 2022

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Narratives about clients’ service experiences in healthcare organizations constitute a crucial way for clients to make sense of their illness, its treatment, and their role in the service process. This is important because the client’s role has recently changed from that of a passive object of care into an active responsible agent. Utilizing Bamberg’s narrative positioning analysis as a method, and 14 thematic interviews of healthcare clients with multiple health-related problems as data, we investigated the expectations of the client’s role in their narratives about negative service experiences. All the narratives addressed the question of the clients’ “activeness” in some way. We identified three narrative types. In the first, the clients actively sought help, but did not receive it; in the second, the clients positioned themselves as helpless and inactive, left without the care they needed; and in the third, the clients argued against having to fight for their care. In all these narrative types, the clients either demonstrated their own activeness or justified their lack of it, which—despite attempts to resist the ideal of an “active client”—ultimately just reinforced it. Attempts to improve service experiences of clients with considerable service needs require a heightened awareness of clients’ moral struggles.

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Section: Resultsmentioning

confidence: 99%

Narratives about Negative Healthcare Service Experiences: Reported Events, Positioning, and Normative Discourse of an Active Client

et al. 2022

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“…PG initiatives can easily suffer from elite capture (Silver et al 2010), possibly reducing the potential benefits from participation (Murray 2010). Where economic elites dominate, they may gain a disproportionate share of resources; where political brokers dominate, patronage politics and authoritarian criteria can determine resource distribution (Cornwall 2008;Cornwall et al 2008;Dill 2009;Echeverri-Gent 1992;Gray-Molina 2000;Hiskey and Seligson 2003).…”

Section: ) Foster Inclusion By Involving Previously Excluded Groupsmentioning

confidence: 98%

The Promise of Participation

Altschuler

Corrales

2013

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“…However, in practice decision-making virtually rests with these external powers with little or no community involvement. As a result, these two levels of participation have been branded as sham participation Ebrahim, 2003b;Kilby, 2006;Murray et al, 2010;O'Dwyer and Unerman, 2008). In the view of Najam (1996a) In addition, Mulgan (2003) argues that the relationship between NGOs and their beneficiaries is not one of civic entitlement but 'grace and favour' implying that beneficiary participation is only symbolic with little bite.…”

Section: Participationmentioning

confidence: 99%

Accountability Systems of Non-governmental Organisations (NGOs): Case Study from Ghana

Awuah-Werekoh,

Yamoah,

Faizan

2023

Corporate Management Ecosystem in Emerging Economies

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I am also grateful to my supervisors: Professor Mathew Tsamenyi and Alan Coad for their support, encouragement and their intellectual directions.I am also very much appreciative of several individuals whose contribution without which this study could not have materialised. Especially, Dr. Kwame Adom Yeboah Korang, Dr. Philippe Lassou and Dr. Augustine Adomah-Afari for the diverse roles they played towards the dissertation. I would also like to appreciate the management and staff of KKP who gave me the opportunity to use their organisation as the case study for the research.

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Enhancing Participatory Governance and Fostering Active Citizenship: An Overview of Local and International Best Practices

Cited by 14 publications

References 14 publications

Narratives about Negative Healthcare Service Experiences: Reported Events, Positioning, and Normative Discourse of an Active Client

Narratives about Negative Healthcare Service Experiences: Reported Events, Positioning, and Normative Discourse of an Active Client

The Promise of Participation

Accountability Systems of Non-governmental Organisations (NGOs): Case Study from Ghana

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