Enhancing the Design of Web Navigation Systems: The Influence of User Disorientation on Engagement and Performance

Webster, Jane; Ahuja, Jaspreet S.

doi:10.2307/25148744

Cited by 174 publications

(123 citation statements)

References 72 publications

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“…To the best of our knowledge, our study represents the first study to shed light into this relationship. Considering the increasing importance of maintaining user engagement for the developers' bottom-line [5], [18] our results are very relevant. To conduct our inquiry, we gathered data from a a major software distribution platform with over 125 Million active users.…”

Section: Discussionmentioning

confidence: 85%

“…It has been demonstrated that engaged users use the systems more [5], [18], and spend more money on premium content [19]. Given the rise in the popularity of business models that rely on continued engagement [2], [3], our goal is to investigate how add-on content would impact user engagement in the context of gaming software, and to uncover strategies in aligning the design features and add-on content to increase engagement.…”

Section: Introductionmentioning

confidence: 99%

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If You Let Them Build It, They Will Stay! An Empirical Study of Add-on Content and User Engagement

Kanat¹,

Hong²,

Gu³

et al. 2017

Proceedings of the 50th Hawaii International Conference on System Sciences (2017)

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Abstract-This study aims to uncover the effects of two types of add-on content -namely, user generated and developer generated content-on user engagement with software. Utilizing a novel dataset from a major online game distribution platform covering 7323 products between January 2015 and February 2016, the findings reveal that both types of add-on content increases the engagement with software. However, we observe substitutive patterns between different types of add-on content. Our results suggest integrating social features to the base product reduces these substitution effects. The results of this study contribute to the literatures on user engagement and add-on content by uncovering hitherto overlooked substitutive relations between user generated and developer generated addon content.

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Section: Discussionmentioning

confidence: 85%

Section: Introductionmentioning

confidence: 99%

If You Let Them Build It, They Will Stay! An Empirical Study of Add-on Content and User Engagement

Kanat¹,

Hong²,

Gu³

et al. 2017

Proceedings of the 50th Hawaii International Conference on System Sciences (2017)

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“…Disorientation is one of the most cited problems in hypermedia systems (Rivera-Nivar & Pomales-García, 2010;Amadieu, Tricot & Mariné, 2010;Oostendrop, Madrid & Melguizo, 2009;Webster & Ahuja, 2006;Chen, 2002;McDonald & Stevenson 1998;Dias & Sousa, 1997;Ahuja & Webster, 2001) which results learners can miss at least some of the relevant content in the system and so, may hinder their learning performance (Mitchell, Chen, & Macredie, 2005). Many researchers suggested that navigational advice would help to reduce this problem (Ruttun & Macredie, 2012;Chen, 2002;Brusilovsky, 1998;de La Passardiere &Dufresne, 1992;Jonassen, 1992;Costa Pereira et al, 1991), however, there were only a few empirical evidence in the literature which focused on the effects of link annotations on users' disorientation (Juvina and Herder, 2005).…”

Section: Discussionmentioning

confidence: 99%

Adaptive learning systems: Supporting navigation with customized suggestions

Somyürek

Yalın

2014

IJHS

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The aim of this study was to share the results from an experimental research which investigate the effects of link annotations in an educational hypermedia on students' navigation. This study was conducted through a post-test only control group design with 67 undergraduate students. The voluntary research participants were randomly assigned into the experimental and control group. The required data were collected through an academic achievement test, the Motivated Strategies for Learning Questionnaire, the Non-Linear Media Disorientation Assessment Tool, a questionnaire about users' opinions and user logs. The findings showed that the perceived disorientation scores and revisitation rates were significantly lower for the learners who studied in the adaptive environment than those in the non-adaptive environment. It was observed that students' non-sequential navigation in experimental group increased significantly and they followed the system's advices.

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“…There are clear links between the methods used to navigate though a website and the tendency for users to lose their sense of location [33]. Many studies have tried to infer disorientation levels through the use of browser log information, rather than measuring users' feelings [1].…”

Section: Related Workmentioning

confidence: 99%

Age, technology usage, and cognitive characteristics in relation to perceived disorientation and reported website ease of use

Crabb

Hanson

2014

Proceedings of the 16th International ACM SIGACCESS Conference on Computers &Amp; Accessibility - ASSETS '14

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Comparative studies including older and younger adults are becoming more common in HCI, generally used to compare how these two different age groups will approach a task. However, it is unclear whether user 'age' is the underlying factor that differentiates between these two groups. To address this problem, an examination into the relationship between users' age, previous technology experience, and cognitive characteristics is conducted. Measures of perceived disorientation and reported ease of use are used to understand links that exist between these user characteristics and their effect on browsing experience. This is achieved through a lab-based information retrieval task, where participants visited a selection of websites in order to find answers to a series of questions and then self reported their feelings of perceived disorientation and website ease of use through a Likertscored questionnaire.The presented research found that age accounts for as little as 1% of user browsing experience when performing information retrieval tasks. Further, it showed that cognitive ability and previous technology experience significantly affected perceived disorientation in these searches. These results argue for the inclusion of metrics regarding cognitive ability and previous technology experience when analyzing user satisfaction and performance in Internet based-studies.

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Enhancing the Design of Web Navigation Systems: The Influence of User Disorientation on Engagement and Performance

Cited by 174 publications

References 72 publications

If You Let Them Build It, They Will Stay! An Empirical Study of Add-on Content and User Engagement

If You Let Them Build It, They Will Stay! An Empirical Study of Add-on Content and User Engagement

Adaptive learning systems: Supporting navigation with customized suggestions

Age, technology usage, and cognitive characteristics in relation to perceived disorientation and reported website ease of use

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