Enterprise resource planning adoption and satisfaction determinants

Abstract

Enterprise Resource Planning (ERP) systems are at the core of every firm. Making people use this costly and time-consuming investment is one of the most important issues to deal with. The main objective of the present study is to find the key determinants that open the door to user satisfaction and adoption. A theoretical model was set and an online survey was conducted to understand ERP users' perspective on such matters. The outcome was the model validation and the understanding that top management support, training, and the system quality are important constructs to assess adoption and user satisfaction. In fact, the latter (system quality) has a significant influence on the behavioural intention to use and also in the overall user satisfaction. As management support is a very relevant determinant to ERP usage. Accordingly, this study enlightens theory, by contributing to a new model of ERP adoption and satisfaction. It also provides relevant evidence to companies involved in the ERP implementation process.

Ba: Um Fator Determinante no Uso de Sistemas de Gestão do conhecimento

“…Tanto o modelo original de Davis (1986) como pesquisas posteriores demonstraram que o efeito de UP sobre BI era apenas parcialmente medida pela atitude em relação ao uso, sendo explicado pelo facto de que no ambiente de trabalho as pessoas podem utilizar uma determinada tecnologia independentemente de terem ou não uma atitude positiva para o uso dessa tecnologia, desde que essa tecnologia permita o alcance da produtividade no seu trabalho (Davis & Venkatesh, 1996;Costa et. al., 2016).…”

End Users and ERP Systems Success Three Models

“…The second model which researchers working on ERP system success apply often, is one elaborated by DeLone & McLean [30] [52]. In case of DeLone & McLean IS success model (D&M model), user satisfaction and use are considered the main success drivers, the success being understood as net benefits for the individual and the organization [15]. The third base model used to measuring IS success is Task-Technology Fit (TTF) model belonging to the authors Goodhue and Thompson [16].…”

“…This model has a broader approach, a new set of constructs were introduced and related to PEOU. Also, new hypotheses were considered, such as the moderating effect of experience on key relationships [15].…”

A Systematic Approach to Terahertz-based Glucose Monitoring

“…While number of ERP solution user is growing, a lot of research studies regarding ERP user adoptions/acceptance are emerging (for example see Costa et al, 2016). The most used research models are (Awa et al, 2016): technology acceptance model (TAM; , theory of reasoned action (TRA; Ajzen & Fishbein, 1980), theory of planned behaviour (TPB; Ajzen, 1991), innovation diffusion theory (IDT; Rogers, 2003), stage model (SM; Poon & Swatman, 1999), technology-environment-organization (T-O-E; Tornatzky & Fleisher, 1990); and resource-based view (Caldeira & Ward, 2003).…”

“…The most used research models are (Awa et al, 2016): technology acceptance model (TAM; , theory of reasoned action (TRA; Ajzen & Fishbein, 1980), theory of planned behaviour (TPB; Ajzen, 1991), innovation diffusion theory (IDT; Rogers, 2003), stage model (SM; Poon & Swatman, 1999), technology-environment-organization (T-O-E; Tornatzky & Fleisher, 1990); and resource-based view (Caldeira & Ward, 2003). In this area, TAM is one of the most suitable and widely used model to study adoption in IS (Shih and Huang, 2009;Sternad et al, 2011;Costa et al, 2016) and therefore numerous IS researchers apply this method to ERP research. The key purpose of TAM is to provide a basis for tracing impact of external factors on internal beliefs (perceived usefulness -PU and perceived ease of use -PEOU), attitudes (AT), intentions (behavioural intention -BI) and actual use .…”