Enterprise Social Media (ESM) Use and Employee Belongingness in US Corporations

Randall, Phillip M.; Lartey, Franklin M.; Tate, Tywanda Dynel

doi:10.11648/j.jhrm.201200803.12

Cited by 13 publications

(4 citation statements)

References 25 publications

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“…We note that some studies find diverging associations between using ESM for workconsistent vs. inconsistent or social purposes and well-being (Labban & Bizzi, 2021;Liang et al, 2020;Randall et al, 2020). For example, work-inconsistent ESM use is associated with higher job satisfaction, but work-consistent ESM use is not (Liang et al, 2020).…”

Section: Work-consistent Vs Work-inconsistent Usementioning

confidence: 65%

Social media and well-being at work, at home, and in-between: a review

Klingelhoefer¹,

Meier²

2023

Research Handbook on Digital Sociology

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With increasing relevance of collaborative technologies in the workplace and flexible work arrangements, concerns and hopes about associations between social media use and wellbeing arise. Social media can introduce content and demands from the work context into the home and vice-versa. This narrative review of k = 39 publications addresses workinconsistent and home-inconsistent social media use, particularly during remote work. The reviewed studies show that social media use can be associated with negative outcomes such as stress. At the same time, many studies found associations with beneficial outcomes such as higher job satisfaction. These conclusions are limited by the predominantly cross-sectional survey designs and inconsistent conceptualization and measurement of social media use. We suggest improvements and call for more longitudinal and experimental studies to advance the understanding of social media use and well-being at the work-home interface.

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Section: Work-consistent Vs Work-inconsistent Usementioning

confidence: 65%

Social media and well-being at work, at home, and in-between: a review

Klingelhoefer¹,

Meier²

2023

Research Handbook on Digital Sociology

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“…There has been prior research in social media contexts that have provided evidence of a broad range of benefits to individuals associated with the use of social media sites. Randall et al (2020) found that in the context of work using social media technologies can assist employees feel that they are a part of the social makeup of the organization. From a professional perspective, social media serves as a tool to grow your professional network.…”

Section: Perceived Benefitmentioning

confidence: 99%

The adoption of data spaces: Drivers toward federated data sharing

Hutterer,

Krumay

2024

Proceedings of the Annual Hawaii International Conference on System Sciences

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Technology and privacy are intertwined and often in conflict with each other. Nowhere is this more evident than in sharenting, the transmission of private details about children (e.g., pictures) via digital channels (e.g., social media) by an adult in charge of their well-being (i.e., parent or guardian). Sharenting can offer comfort to a parent, a sense of belonging to a community, and can give children a sense of pride from likes from family and friends. However, there are privacy and developmental risks for children from sharenting. We explore the relative roles of parent identity verification and the calculus of behavior in affecting sharenting decisions. Using data collected from 309 parents, we find that only perceived risk of sharenting affects the frequency of deleting posts while benefits and parental identity lead to a positive affect towards sharenting. Positive affect, however, is not linked to changes in frequency of deleting posts.

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“…The literature review uncovered the impact of ESM use on employee outcomes , such as – employees' workplace anxiety (Wang et al. , 2022b), employee belongingness (Randall et al ., 2020), knowledge sharing (Sun et al ., 2019a, b; Masood et al ., 2022) and knowledge transfer (Sun et al ., 2020) – to name a few.…”

Section: Literature Reviewmentioning

confidence: 99%

Enterprise social media and organizational learning capability: mediated moderation effect of social capital and informal learning

Sharma

Bhatnagar

Jaiswal³

et al. 2023

JEIM

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PurposeWith the increasing prevalence of social media in everyday life, scholars have argued the need of exploring enterprise social media (ESM) for workplace outcomes. This study investigates the relationship between ESM use and organizational learning capability (OLC) by focusing on the mediating role of informal learning (INFL) and the moderating role of social capital (SC).Design/methodology/approachThe paper developed and tested a mediated moderated model explaining the impact of ESM on OLC. The study used temporally separated data of 281 respondents collected in two waves from firms in India that use organizationally facilitated ESM platforms for internal workplace communication.FindingsAn analysis of temporally separated two-wave data indicates that INFL mediates the relationship between ESM use and OLC. Also, SC is found to moderate the effect of ESM use on INFL, and INFL mediated the moderation effect of SC on relationship between ESM use and OLC such that the relationship will be stronger when employees have a higher rather than lower level of SC.Research limitations/implicationsThe study theoretically contributes and extends the literature on ESM and learning in organizations. The study provides important practical implications to support and institutionalize learning at work. The results of the study provide evidence that ESM are not just networking tools but a platform for learning. Findings of the study suggest that ESM can be one such tool to promote and capture employee INFL. The results also show that SC plays a critical role in predicting the extent to which employees learn informally using ESM, thereby building OLC. This result suggests that organizations should make conscious and concerted efforts to build employee SC. The above findings also have interesting implications for learning and development (L&D) and information technology (IT) managers who wish to implement technology for collaborative purposes.Originality/valueAddressing the underlying processes that explain how ESM positively influence OLC was highlighted as a critical research gap that needs attention. The paper is novel in its approach as it provides empirical evidence for the relationship between ESM and its impact on employee outcomes, an area pertinent in today's digital economy, however, received sparse attention by management scholars so far. It also provides empirical grounds toward a meaningful shift in the social media discourse – transition from being traditionally viewed primarily as “a networking platform” to “a learning platform.”

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Enterprise Social Media (ESM) Use and Employee Belongingness in US Corporations

Cited by 13 publications

References 25 publications

Social media and well-being at work, at home, and in-between: a review

Social media and well-being at work, at home, and in-between: a review

The adoption of data spaces: Drivers toward federated data sharing

Enterprise social media and organizational learning capability: mediated moderation effect of social capital and informal learning

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