Entrepreneurial competence and supply chain value creation in local procurement

Kiwala, Yusuf; Olivier, Johan; Kintu, Ismail

doi:10.1080/0376835x.2020.1855117

Cited by 5 publications

(3 citation statements)

References 34 publications

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“…This holds for both online and in-person interactions. Surprisingly, online customer satisfaction surveys are often neglected [79][80][81][82].…”

Section: Discussionmentioning

confidence: 99%

Measuring Online Customer Satisfaction Based on Customer Reviews: Topic Modeling Method Using Latent Dirichlet Allocation (LDA) Algorithm

S Dhameeth

2024

J Market & Supply Chain Managem

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Companies invest significant resources in retaining their customers. Nonetheless, organizations have witnessed customer attrition due to inadequate loyalty. This trend is particularly prevalent among online customer bases. The root cause of this issue lies in the absence of an effective tool for measuring online customer satisfaction that surpasses the capabilities of existing methods. To address this concern, a quantitative study explored the dimensions of online customer satisfaction measurement and established a model applicable across industries for gauging and predicting online customer satisfaction. This was accomplished by conducting an online survey via SurveyMonkey with 384 respondents, employing supervised and unsupervised machine learning techniques in conjunction with the topic modeling algorithm, Latent Dirichlet Allocation (LDA). The findings of this study revealed a significant relationship between predictor variables such as navigation, playfulness, information quality, trust, personalization, and responsiveness and the target variable, online customer satisfaction, employing multiple linear modeling (LSM). Furthermore, it was observed that this phenomenon transcends age groups, impacting both younger and older customers alike. However, it is essential to acknowledge certain limitations, including the risk of overfitting, challenges in establishing external validity, a narrow focus on the retail sector (B2C), and a restricted scope limited to the United States market.

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“…This holds for both online and in-person interactions. Surprisingly, online customer satisfaction surveys are often neglected [79][80][81][82].…”

Section: Discussionmentioning

confidence: 99%

Measuring Online Customer Satisfaction Based on Customer Reviews: Topic Modeling Method Using Latent Dirichlet Allocation (LDA) Algorithm

S Dhameeth

2024

J Market & Supply Chain Managem

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“…The study on women entrepreneurs revealed that strategic competences were under developed amongst women (Solesvik, 2012). It is evident that entrepreneurial competences positively relate to supply chain management strategies (Kiwala et al, 2021), however, given the uniqueness of the business environment where local SMEs operate from, examining each of the competences may not be appropriate, as some of the competences cannot be generalized across contexts. The study prioritises two key competences for integrating local supply chain activities, including opportunity and commitment competences.…”

Section: Entrepreneurial Competences and The Moderating Role Of Trustmentioning

confidence: 99%

Antecedents and enablers of supply chain value creation: An analysis of trust and competences

Kiwala

Olivier

Kintu

2022

Development Southern Africa

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The study investigated how small and medium enterprises (SMEs) create value in local supply chains. Specifically, the study focused on two initiators of value creation: entrepreneurial competences and supply chain trust. The authors analyse a cross-sectional survey of 294 SMEs in Uganda operating in the construction, furniture and fitting, food processing and agricultural sectors to test a number of hypotheses, using factor analysis and structural equation modelling. Results show that building value-driven supply chains requires SME owner-managers to build an optimal level of trust. Although trust is identified as a key factor in facilitating trade within local communities, different entrepreneurs' perspectives alter how SME-owner managers assess trusted partners, determining different strategies and behaviours in building trust in customer, as opposed to suppliers' relationships. In addition, findings show how operational cost is not a key value driver, indicating why SME-owners managers should instead focus on building trust.

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“…Owner-managers require a combination of competencies in order to achieve better supply chain (SC) performances. Previous research examines the effect of distinct competencies such as entrepreneurial competencies, entrepreneurial SC competencies and information technology competencies on firm performance (Kiwala et al, 2021). Other research examines the effect of managerial competencies on small and medium enterprise (SME) performance not giving attention to SC performance and SME agro-processing firms, information quality and information sharing (Shika et al, 2021).…”

Section: Introductionmentioning

confidence: 99%

Small and medium enterprise agro-processing firms supply chain performance: the role of owner-manager’s managerial competencies, information sharing and information quality

Namagembe,

Mbago

2023

MSCRA

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PurposeThe study examined the influence of small and medium enterprise (SME) owner-managers' managerial competencies on supply chain performance, the mediation role of information quality on the SME owner-managers' managerial competencies and supply chain performance relationship, the mediating role of information quality on the information sharing and supply chain performance relationship and the mediating role of both information sharing and information quality on SME owner-managers' managerial competences and supply chain performance relationship.Design/methodology/approachData were collected from SME agro-processing firms. The determined sample size for the agro-processing firms was 200, while an effective sample size of 177 was obtained. The Covariance Structural Equation Modelling software was used to obtain results on the influence of SME owner-managers' managerial competencies on supply chain performance, the mediation role of information quality on the SME owner-managers' managerial competencies and supply chain performance relationship, the mediating role of information quality on the information sharing and supply chain performance relationship and the mediating role of both information sharing and information quality on SME owner-managers' managerial competences and supply chain performance relationship.FindingsFindings indicated that a positive significant influence of SME owner-managers' managerial competencies on supply chain performance and the presence of partial mediation effects when the mediating role of information quality in the SME owner-managers' managerial competencies and supply chain performance relationship and the information sharing and supply chain performance relationship is tested. Also, a partial mediating role of information sharing and information quality is obtained in the SME owner-managers' managerial competencies and supply chain performance relationship.Research limitations/implicationsThe study mainly focused on SME agro-processing firms eliminating other SME manufacturing firms. Also, the research employed a wholistic approach when studying the SME agro-processing firms without focusing on how SME owner-managers' managerial competencies would affect information sharing, information quality and supply chain performance based on the market type (local or foreign) and the source of raw materials (local or foreign) and the impact of information sharing on information quality hasn't been given significant attention in the existing literature.Originality/valueThe research focused on the mediation role of quality of information shared by SME owner-managers in the relationship between information sharing and supply chain performance, the mediating role of information quality in the SME owner-managers' managerial competencies and supply chain performance and the mediating role of both SME owner-manager's information sharing and quality of information shared in the relationship between SME owner-managers' managerial competences and supply chain performance. These mediation effects haven't been given significant attention in previous research. Further, while information sharing and information quality have been studied, they have been studied at a supply chain level, not at a managerial level.

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Entrepreneurial competence and supply chain value creation in local procurement

Cited by 5 publications

References 34 publications

Measuring Online Customer Satisfaction Based on Customer Reviews: Topic Modeling Method Using Latent Dirichlet Allocation (LDA) Algorithm

Measuring Online Customer Satisfaction Based on Customer Reviews: Topic Modeling Method Using Latent Dirichlet Allocation (LDA) Algorithm

Antecedents and enablers of supply chain value creation: An analysis of trust and competences

Small and medium enterprise agro-processing firms supply chain performance: the role of owner-manager’s managerial competencies, information sharing and information quality

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