Entrepreneurship Determines Public Empowerment through Good Governance and Public Service Quality

Abstract

This study examines the relationship between entrepreneurship of the state civil apparatus variable and public empowerment variable in Central Kalimantan province. Samples were taken using judgment sampling techniques. Based on these criteria, it is known that only 332 regional organizational structures that meet the criteria. Thus, the sample size is 332 regional organizational structure. In each organizational structure of the regional apparatus, 3 people were selected from the state civil apparatus and 3 from the community. Also, this study considers the effect of good governance and the quality of public services as mediating variables. The analysis used in this study is PLS using WarpPLS software. the variables studied were entrepreneurship of the state civil apparatus, good governance, public service quality and public empowerment. The results of the study stated that there is a significant positive relationship between entrepreneurship and public empowerment. In addition, there is a positive effect of entrepreneurship on good governance and public service quality. also, there is a positive influence of good governance and public service quality on public empowerment. The novelty of this research is the entrepreneurship of the state civil apparatus which is the driving force of public empowerment through good governance and public service quality.

Cooperation and Environmental Responsibility as Positive Factors for Entrepreneurial Resilience

“…In line with the Community Psychology Paradigm [43][44][45], Entrepreneurship Education could reinforce concern for Sustainability and Social Impacts with regard to the territory, developing a sense of empowerment among citizens and Entrepreneurial Organizations, which could foster a functional attitude with a spontaneous initiative and/or through Institutional Intervention provided by the Government, which could encourage people, services and communities to adopt social functions, as represented in Figure 10. It suggests that organizational change for entrepreneurs comes from the top, via direct Statal-Institutional intervention, combined with change at the bottom.…”

“…In this case, we cite ecological intelligence [40] and community psychology [41,42], both of which must be considered so as to improve entrepreneurial performance. Future entrepreneurs must also be trained to consider these factors, as well as the social impact in terms of community wellness, including terms of employment, social cohesion, a sense of community and community empowerment [43][44][45]. It is not just an ethical question because an enterprise that acts responsibly will be appreciated by the community, which may lead to stronger partnerships [3,5,25,28,37].…”

Measuring quality perception of public services: customer-oriented approach

“…Some publications focus on outsourcing (Aragao & Fontana, 2022;Solino, 2019;etc. ), institutional trust (Tanny & Zafarullah, 2022), organisational reputation (Aladwan & Alshami, 2021), quality frameworks (Rodgers Engineering Management in Production and Services et al, 2019), high-performance organisations (Kalimullah et al, 2019), excellence models (AlZawati et al, 2020), total quality management with quality leadership (Kim, 2020;AlShehail et al, 2022;Lopez-Lemus, 2021), entrepreneurship (Rojikinnor et al, 2020), public empowerment (Westrup, 2018), employee creative behaviour (Al Hosani et al, 2021), and knowledge management processes (Balasubramanian et al, 2019), among other factors that affect the overall performance of the organisation. Furthermore, financial context is also considered as researchers explore ways to increase the efficiency of services while maintaining or increasing quality (Fletcher, 2018) etc.…”