EP1356 Evaluation of doctor-patient communication in a gynaecological oncology outpatient setting

Mulligan, K; Egan, Sonja; Brennan, Donal J.; O’Meara, Y; O’Toole, Sharon

doi:10.1136/ijgc-2019-esgo.1360

Cited by 2 publications

(3 citation statements)

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“…Our analysis of the literature identified several systems issues that may negatively impact the relationship between patients and physicians and potentially result in complaints. These include wait times for appointments with their primary care physician and consultants, insufficient time spent with a physician during their appointment, and difficulty booking appointments 99,117–121 . These issues are often derived from a resource constrained or inefficient healthcare system, and they can have a profound impact on patients’ satisfaction which can influence the risk of medico‐legal complaint 9,10 .…”

Section: Resultsmentioning

confidence: 99%

“…These include wait times for appointments with their primary care physician and consultants, insufficient time spent with a physician during their appointment, and difficulty booking appointments. 99,[117][118][119][120][121] These issues are often derived from a resource constrained or inefficient healthcare system, and they can have a profound impact on patients' satisfaction which can influence the risk of medico-legal complaint. 9,10 In order to address these problems, clinicians, administrators, and policymakers should continue to support efforts to improve access to the health-care system, including optimizing physician workloads based on their capacity and allocating sufficient resources based on system needs.…”

Section: Healthcare System and Policiesmentioning

confidence: 99%

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Exploring the dynamics of physician‐patient relationships: Factors affecting patient satisfaction and complaints

Mostafapour,

Fortier,

Garber

2024

J of Healthc Risk Manag

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This review identifes the factors influencing the relationship between physicians and patients that can lead to patients' dissatisfaction and medical complaints. Utilizing a systemic approach 92 studies were retrieved which included quantitative, qualitative, and mixed method studies. Through a thematic analysis of the literature, we identified three interrelated main themes that can influence the relationship between physicians and patients, patients' satisfaction, and the decision to file a medico‐legal complaint. The main themes include patient and physician characteristics; the interpersonal relationship between physicians and patients; and the health care system and policies, with relevant subthemes. These themes are demonstrated in a descriptive model. The review suggests areas of focus for physicians who may wish to increase their awareness around the potential sources of relational problems with their patients. Identifying these issues may assist in improvements in the therapeutic relationship with patients, can reduce their medico‐legal risk, and enhance the quality of their clinical practice. The findings can also be utilized to support andragogical principles for medical learners. The article can serve as a structured framework to identify potential problems and gaps to design and test effective interventions to mitigate these potential relational problems between physician‐patient.

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Section: Resultsmentioning

confidence: 99%

Section: Healthcare System and Policiesmentioning

confidence: 99%

Exploring the dynamics of physician‐patient relationships: Factors affecting patient satisfaction and complaints

Mostafapour,

Fortier,

Garber

2024

J of Healthc Risk Manag

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“…Some question responses used the Likert scale method where individual scores 1-10 were given, and composite scores were calculated. Regarding patients' satisfaction in doctor's communication, the rating scale was from 1 to 10, which was used in a previous outpatient setting study [14]. Scores 1-5 classified as unsatisfied and 6-10 classified as satisfied with authors' consensus (60% or more usually considered as satisfaction).…”

Section: Methodsmentioning

confidence: 99%

Patient satisfaction toward doctor communication in medical clinics: a study from northern Sri Lanka

Nadarajah,

Ponnuthurai,

Navaneethakrishnan

2024

Academia Medicine

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A good medical practice involves good communication between the patient and the doctor. Inadequate communication is a significant factor in determining patients' discontentment and frustration, which ultimately leads to poor healthcare quality. This is an outpatient clinic-based cross-sectional study, conducted among medical clinic patients in northern Sri Lanka. Data were collected systematically from randomly sampled patients. Of 407 patients who participated, the significant proportion (36.4%) were above the age group of 60 and 57.2% were females. The large proportion of patients (33.9%) had completed their tertiary education and most of the participants were unemployed (37.6%) or laborers (20.9%). The majority of patients (96.6%CI: 94.4-98.0%) were satisfied with the doctor communication. However, a significant proportion of patients reported that the doctor did not give time for further questions (44.1%). Furthermore, patients who were unaccompanied to the consultation showed higher satisfaction levels than those who attended with bystanders (P < 0.001). Longer waiting time was negatively associated with patients' satisfaction levels (P = 0.008). Patients' trust level regarding doctors was high, with a mean score of 8.82 with SD = 1.44 on a 1-10 scale. Trust-level scores varied significantly with the level of satisfaction regarding doctor communication (P < 0.001). In this study, patients' satisfaction level regarding doctor communication skills was high. Waiting time and the presence of bystanders during the consultation were negatively associated with respect to satisfaction levels. Furthermore, patient satisfaction can be promoted by reducing the waiting time and addressing bystanders' concerns.

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EP1356 Evaluation of doctor-patient communication in a gynaecological oncology outpatient setting

Cited by 2 publications

References 0 publications

Exploring the dynamics of physician‐patient relationships: Factors affecting patient satisfaction and complaints

Exploring the dynamics of physician‐patient relationships: Factors affecting patient satisfaction and complaints

Patient satisfaction toward doctor communication in medical clinics: a study from northern Sri Lanka

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