1991
DOI: 10.1111/j.1540-5915.1991.tb01903.x
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Equivalent Alternate Solutions for the Tour Scheduling Problem*

Abstract: Achieving minimum staffing costs, maximum employee satisfaction with their assigned schedules, and acceptable levels of service are important but potentially conflicting objectives when scheduling service employees. Existing employee scheduling models, such as tour scheduling or general employee scheduling, address at most two of these criteria. This paper describes a heuristic to improve tour scheduling solutions provided by other procedures, and generate a set of equivalent cost feasible alternatives. These … Show more

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Cited by 34 publications
(22 citation statements)
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“…Research exploring the scheduling decisions is a widely studied area in the overall workforce management literature. In general, most scheduling research can be classified into three areas: shift scheduling (Buffa, Cosgrove, & Luce, 1976; Henderson & Berry, 1976; Thompson, 1990; Thompson, 1995a; Mason et al, 1998), days‐off scheduling (Tibrewala, Philippe, & Browne, 1972; Baker, 1974; Bechtold, 1981), and tour scheduling (Mabert & Watts, 1982; Bechtold & Showalter, 1987; Easton & Rossin, 1991a, 1991b; Jarrah, Bard, & deSilva, 1994). A smaller amount of research can be classified as tour assignment (Ritzman, Krajewski, & Showalter, 1976; Love & Hoey, 1990; Loucks & Jacobs, 1991).…”
Section: Literature Reviewmentioning
confidence: 99%
“…Research exploring the scheduling decisions is a widely studied area in the overall workforce management literature. In general, most scheduling research can be classified into three areas: shift scheduling (Buffa, Cosgrove, & Luce, 1976; Henderson & Berry, 1976; Thompson, 1990; Thompson, 1995a; Mason et al, 1998), days‐off scheduling (Tibrewala, Philippe, & Browne, 1972; Baker, 1974; Bechtold, 1981), and tour scheduling (Mabert & Watts, 1982; Bechtold & Showalter, 1987; Easton & Rossin, 1991a, 1991b; Jarrah, Bard, & deSilva, 1994). A smaller amount of research can be classified as tour assignment (Ritzman, Krajewski, & Showalter, 1976; Love & Hoey, 1990; Loucks & Jacobs, 1991).…”
Section: Literature Reviewmentioning
confidence: 99%
“…For examples of recent research, see Morris and Showalter (1983), Easton and Rossin (1991), Bechtold et al (1991), Ryan (1992), Brusco andJohns (1995, 1996), Lau (1996), Narasimhan (1996), Langerman and Ehlers (1997), Caprara et al (1997), Beaumont (1997), Brusco (1998), Alfares (1998), Higgins (1998), Teodorović and Lučić (1998), Aykin (2000), Yan and Tu (2002), Yan et al (2004Yan et al ( , 2006aYan et al ( , 2006bYan et al ( , 2008aYan et al ( , 2008b. Of these, Yan et al (2008b) developed several deterministic models for mass rapid transit carriage maintenance manpower supply plans, which is more closely related to our research.…”
mentioning
confidence: 96%
“…Warner and Prawda (1972) cited several hospital staffing studies to support the quadratic shortage penalty (Connor, 1960;Stafford and Schlotfeldt, 1960;Feyerherm and Kirk, 1964). Quadratic, or variance-type, criteria for equitable distribution of employee surpluses have also been described in the literature (Bechtold, 1981;Easton and Rossin, 1991).…”
Section: Variations Of the Objective Function For The Nwapmentioning
confidence: 98%