“…Research exploring the scheduling decisions is a widely studied area in the overall workforce management literature. In general, most scheduling research can be classified into three areas: shift scheduling (Buffa, Cosgrove, & Luce, 1976; Henderson & Berry, 1976; Thompson, 1990; Thompson, 1995a; Mason et al, 1998), days‐off scheduling (Tibrewala, Philippe, & Browne, 1972; Baker, 1974; Bechtold, 1981), and tour scheduling (Mabert & Watts, 1982; Bechtold & Showalter, 1987; Easton & Rossin, 1991a, 1991b; Jarrah, Bard, & deSilva, 1994). A smaller amount of research can be classified as tour assignment (Ritzman, Krajewski, & Showalter, 1976; Love & Hoey, 1990; Loucks & Jacobs, 1991).…”