ERP system usage and benefit: A model of antecedents and outcomes

Nwankpa, Joseph K.

doi:10.1016/j.chb.2014.12.019

Cited by 90 publications

(96 citation statements)

References 66 publications

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“…Definitely, numerous variables have been examined in past research and demonstrated significant impacts on ERP adoption. For example, organizational characteristics (Dezdar & Ainin, 2011), management support (Plant & Willcocks, 2007), technical resources (Nwankpa, 2015), and other individual attributes such as computer anxiety (Garača, 2011), computer self-efficacy (Scott, 2008;Shih, 2006), and culture (Hwang, 2012) are among others that should be taken into account in future studies of ERP acceptance and use. Accordingly, future research should extend the research model presented in this study by integrating other variables to provide further insights to influences individuals to accept or reject an ERP system.…”

Section: Limitations and Future Researchmentioning

confidence: 99%

Acceptance of ERP Systems: The Uses and Gratifications Theory Perspective

Hasan¹

2017

InformingSciJ

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Aim/PurposeThis study aims to provide a better understanding of individual acceptance of enterprise resource (ERP) systems. Based on the uses and gratifications theory (UGT) and informing science theory, the study developed and empirically tested a research model to explain the effects of ERP characteristics (specifically, informativeness and enjoyment) on ERP acceptance and use. Background Individual acceptance of ERP systems is crucial for achieving the benefits associated with ERP systems. Unfortunately, little research has focused on acceptance of ERP systems at the individual level. This study attempts to fill this void. Methodology A survey questionnaire was distributed to ERP users to collect data to empirically test the research model developed in this study. In addition to demographic and background information question, the survey contained instruments to measure the study variables. ContributionThe empirical results show that UGT provides a sound theoretical framework for explaining users' gratifications, attitudes, and behavioral intentions toward adopting and using an ERP. These results support the view that subsumes information systems and other fields that endeavor to inform their audience. Findings Individuals' perceptions of the informativeness and entertainment of ERP systems demonstrated strong direct effects on attitude toward using and satisfaction with ERP systems. In turn, satisfaction with ERP systems showed a direct significant impact on intention to use an ERP system. Recommendations for PractitionersMaintaining a favorable environment and designing training workshops that highlight the information and enjoyment aspects of an ERP can boost users' perceptions of ERP informativeness and enjoyment and, eventually, improve their attitude and satisfaction with an ERP. Recommendation for ResearchersResearchers should test the proposed research model with other types of ERP systems and in different environments to enhance the generalizability of the results to other systems and settings.

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Section: Limitations and Future Researchmentioning

confidence: 99%

Acceptance of ERP Systems: The Uses and Gratifications Theory Perspective

Hasan¹

2017

InformingSciJ

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“…Nwankpa (2015) found that these benefits are not always apparent for ERP adopters and noted that they can vary across industries and in many cases may depend on the adopting organizations. The main reasons for these challenges include the complexity of implementing the ERP system and the high failure rate (Suna, Nib, & Lamc, 2015).…”

Section: Introductionmentioning

confidence: 99%

“…However, recent research has noted that organizations are facing challenges to realize the expected benefits of the ERP systems (Nwankpa, 2015;Yu, 2005). Nwankpa (2015) found that these benefits are not always apparent for ERP adopters and noted that they can vary across industries and in many cases may depend on the adopting organizations.…”

Section: Introductionmentioning

confidence: 99%

The Effects of the Critical Success Factors for ERP Implementation on the Comprehensive Achievement of the Crucial Roles of Information Systems in the Higher Education Sector

Fadelelmoula

2018

IJIKM

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Aim/Purpose: The aim of this study is to examine empirically the effects of certain key Critical Success Factors (CSFs) for the implementation of Enterprise Resource Planning (ERP) Systems on the comprehensive achievement of the crucial roles of Computer-Based Information Systems (CBISs) Background: The effects of the CSFSs were examined in the higher education sector in the Kingdom of Saudi Arabia (KSA) using a case study of the ERP adoption in Prince Sattam Bin Abdulaziz University. Methodology: A theoretical model was proposed based on the literature written on the CSFs and the roles of CBISs in business. The model encompasses six key CSFs and their associations with the realization of the crucial roles of CBISs. To test the proposed model, a questionnaire was developed by considering the most frequently used measurements items in the ERP’s literature. The data were collect-ed from 219 key stakeholders. Contribution: This study acts as one of the few empirical studies in assessing the effects of the important CSFs for ERP implementation upon its successful implementation. Its outcomes provide more insights and clarifications about the effects of six key CSFs on the comprehensive achievement of the crucial CBIS’s roles. Particularly, the uniqueness of this study lies in addressing the effects of these CSFs on the achievement of the vital CBIS’s roles collectively rather than the achievement of each role individually. Moreover, the study examined these effects in the higher education environment, which is characterized by its own special business processes and services. Findings: The results reveal that the six key CSFs have a positive relationship with the comprehensive achievement of the crucial roles of CBISs. These findings are consistent with many previous studies on the effects of the CSFs on the realization of the expected benefits of the enterprise systems. Recommendations for Practitioners: The managers and other key stakeholders should carefully manage the vital aspects of the CSFs in order to realize the promised ERP’s benefits, including the CBIS’s roles. Future Research: Additional empirical examinations are needed to investigate the effects of the rest of the CSFs on realizing the roles of information systems.

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“…An essential feature for gaining future benefits as a result of implementing an integrated ERP system is considered to be the degree of adaptation and involvement of management, which must realize that besides a sizeable investment, there are also a number of changes and major challenges implied [Gosain, 2004;Nwankpa, 2015]. Several researchers state that the benefits of an ERP system depend on how companies exploit data and process integration capabilities after the deployment phase [Häkkinen, 2008;Ruivo, 2012].…”

Section: Introductionmentioning

confidence: 99%