Erratum to: Using Technology Solutions to Streamline Healthcare Processes for Nursing: The Case of an Intelligent Operational Planning Support Tool (IOPST) Solution

Wickramasinghe, Nilmini; Kent, Bridie; Moghimi, Fatemeh Hoda; Stien, Malte; Nguyen, Lemai; Redley, Bernice; Taylor, Nyree; Botti, Mari

doi:10.1007/978-1-4614-8036-5_32

Cited by 1 publication

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“…In healthcare, ANT has been found to be a useful lens to explore the potential of technology under development as well as to examine technology implementation and adoption in healthcare (Adams and Berg, 2004; Cresswell et al , 2010, 2011; Wickramasinghe et al , 2014). In this study, ANT was used to guide analyses in multiple phases of our longitudinal research programme.…”

Section: Discussionmentioning

confidence: 99%

“…Health IS have been viewed as a potential solution to address issues in healthcare service delivery such as process inefficiencies, high healthcare costs, poor access to high quality data, and low patient satisfaction (e.g. Edwards et al , 2008; Lau, 2007; Wickramasinghe et al , 2014, 2016; Wickramasinghe, Bali, Suomi and Kirn, 2012; Wickramasinghe, Tatnall and Goldberg, 2012; Wickramasinghe and Schaffer, 2010). Despite the impetus to increase the use of technology in healthcare administration and care processes, the complexities associated with the coordination, communication, and delivery of healthcare by clinicians at the point of care presents many unique challenges for the design and implementation of health IS.…”

Section: Introductionmentioning

confidence: 99%

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Exploring nurses’ reactions to electronic nursing documentation at the point of care

Nguyen

Wickramasinghe

Redley

et al. 2017

ITP

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Purpose The purpose of this paper is to investigate nurses’ attitudes, perceptions, and reactions to a new point-of-care information system for documenting nursing care. Design/methodology/approach A design science research methodology (DSRM) was used to examine the feasibility and usability of a novel nursing informatics solution in the context of acute hospital care. Data were collected using focus groups and non-participant observations. Analyses were guided by the theoretical lens of actor-network theory (ANT). Findings The findings unpack an understanding of the potential value of a new technology, rather than a binary understanding of positive or negative value. Using the ANT lens, the study reveals the dynamics of the nurse-technology relationships and consequent disruptions throughout the translation process. The findings highlight the central role of negotiation in the socio-technical construction of the hybrid actor-network during the implementation of new technology in acute hospital contexts. Research limitations/implications Further studies are needed to investigate the dynamics and complexity of the translation process that occurs during technology adoption, reactions of the involved actors to the emerging network and impacts on their role and work process. Practical implications Engaging nurses early during development and testing; aligning the new system’s functionality and interface with nurses’ interests and work practices; and supporting changes to clinical work process to enable an effective heterogeneous actor-network to emerge and become stable. Originality/value This study presents a novel use of ANT in a DSRM to understand an enterprise-wide system involving nurses and real clinical settings. The emerged actor-network provides insights into the translation process when nurses adapt to using new technology in their work.

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Section: Discussionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%