2024
DOI: 10.3390/ai5020041
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Error Correction and Adaptation in Conversational AI: A Review of Techniques and Applications in Chatbots

Saadat Izadi,
Mohamad Forouzanfar

Abstract: This study explores the progress of chatbot technology, focusing on the aspect of error correction to enhance these smart conversational tools. Chatbots, powered by artificial intelligence (AI), are increasingly prevalent across industries such as customer service, healthcare, e-commerce, and education. Despite their use and increasing complexity, chatbots are prone to errors like misunderstandings, inappropriate responses, and factual inaccuracies. These issues can have an impact on user satisfaction and trus… Show more

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Cited by 5 publications
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