1986
DOI: 10.1287/inte.16.3.82
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Establishing the Value of Information Systems

Abstract: Information systems (ISs) are used by high-level management to support the decision-making process. The decision to proceed from an initial IS evaluation to a costly, in-depth analysis must be based upon the value of using the IS. Management tends to avoid objective evaluation of an IS because many of the benefits (and costs) are intangible and difficult to quantify with precision. However, imprecise data can be used to provide an objective evaluation of the benefits of an IS. Such an evaluation may serve as a… Show more

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Cited by 15 publications
(5 citation statements)
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“…For example, Willcocks (1992), suggests that `it is now widely accepted that certain measures do not assist the process of establishing how IT adds value to an organisation' (p. 107). Miller (1993) makes the point that conventional cost bene® t analysis is becoming less and less relevant for measuring IS/IT performance, while Schell (1986) argues that little guidance is given in determining intangible costs and bene® ts when using ® nancial techniques. Additionally, Bacon (1992) argues that the capital budgeting theory, on which CIAT are based, has a number of major limitations including the assumption that cash ¯ows and discount rates are known with certainty (see also Strassmann, 1997).…”
Section: Arguments Against Using Ciat To Appraise Is/it Investmentsmentioning
confidence: 99%
“…For example, Willcocks (1992), suggests that `it is now widely accepted that certain measures do not assist the process of establishing how IT adds value to an organisation' (p. 107). Miller (1993) makes the point that conventional cost bene® t analysis is becoming less and less relevant for measuring IS/IT performance, while Schell (1986) argues that little guidance is given in determining intangible costs and bene® ts when using ® nancial techniques. Additionally, Bacon (1992) argues that the capital budgeting theory, on which CIAT are based, has a number of major limitations including the assumption that cash ¯ows and discount rates are known with certainty (see also Strassmann, 1997).…”
Section: Arguments Against Using Ciat To Appraise Is/it Investmentsmentioning
confidence: 99%
“…Evaluating EDI (Kaplan, 1984;Small & Chen, 1995) Not recommended Purely financial methods (Kaplan, 1984;Schell, 1986;Byrd & Marschall, 1997)…”
Section: Methodologies Formentioning
confidence: 99%
“…Simulation method (Hoogeweegen, Streng & Wegennar, 1998) Strategically qualitative method (Small & Chen, 1995;Ramesh &Jaykumar, 1993) a strong consensus that discounted cash flow is adequate, provided that all tangible and intangible benefits related to the introduction of the information system are properly accounted for (Kaplan, 1984;Schell, 1986). However, more detailed analysis of those benefits and translation of the benefits in terms of cash flow are needed.…”
Section: Financial + Strategic Consideration Methodsmentioning
confidence: 99%
“…Other techniques have also been prescribed. Decision analysis has been suggested as an objective method to establish the value of IS via expected pay-offs (Schell, 1986). An approach using a`total factor productivity' incorporates the analysis of activities necessary to the functioning of an organization by examining the effect of IT on productivity (Oman & Ayers, 1988).…”
Section: Prescriptive Studiesmentioning
confidence: 99%