Estimating Citizen Alertness in Crises Using Social Media Monitoring and Analysis

Johansson, Fredrik; Brynielsson, Joel; Narganes, Maribel

doi:10.1109/eisic.2012.23

Cited by 41 publications

(29 citation statements)

References 15 publications

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“…Then, Nilsson et al (2012) presented a preliminary study investigating the possibility to use social media analysis for informing crisis communication, where promising and important design aspects to take into account were highlighted. A detailed design concept for how a screening tool would potentially be used for increasing situational awareness during emergencies and crises, where data acquisition and data analysis were identified as two important parts of such a tool, was outlined by Johansson, Brynielsson, and Narganes Quijano (2012). Studies on tweet classification (Brynielsson, Johansson, Jonsson, & Westling, 2014;Brynielsson, Johansson, & Westling, 2013b) and a series of user-centred activities, involving emergency management personnel, aiming at understanding user needs, and informing the design of a social media screening tool (Brynielsson, Johansson, & Lindquist, 2013a) were conducted.…”

Section: Research Contextmentioning

confidence: 99%

Informing crisis alerts using social media: Best practices and proof of concept

Brynielsson

Granåsen

Lindquist

et al. 2017

Contingencies & Crisis Mgmt

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Social media has become an integrated part of human communication, both as a means to establish and maintain social relationships, and as a means of sharing and co-creating information. Social media comes with an array of possibilities for individuals as well as organizations, corporations, and authorities. Within the field of crisis communication, social media possibilities such as online sharing and social networking have had an impact on the way crisis information is disseminated and updated. This paper addresses the issues related to using social media for communicating crisis information and broadcasting alert messages to the general population, discusses the role of social media in future pan-European crisis alerting, and presents a prototype system demonstrating the possibilities. An extensive systematic literature review was carried out to identify factors that affect the use of social media for alerting and warning. These factors were mirrored in experiences, collected through interviews, obtained by emergency management organizations in three European countries (Sweden, Czech Republic, and Spain). The factors finally form the basis for suggestions and recommendations regarding the design of technological tools for both communication and information collection to serve as an integral part of a future pan-European crisis alerting system.

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Section: Research Contextmentioning

confidence: 99%

Informing crisis alerts using social media: Best practices and proof of concept

Brynielsson

Granåsen

Lindquist

et al. 2017

Contingencies & Crisis Mgmt

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“…Wetzstein, Grubmüller-Régent, Götsch, & Rainer 96 publications, pilot projects, and practical initiatives (Doan, Vo, & Collier, 2011;Johansson, Brynielsson, & Quijano, 2012;Nilsson et al, 2012;Rainer, Grubmüller, Pejic, Götsch, & Leitner, 2013). The link between social media and crises is not surprising, given the prominence that interactive Web 2.0 services have attained within the past decade.…”

Section: Aei Agency For European Integration and Economic Developmentmentioning

confidence: 99%

“…Thus, particular consideration must be given to communities organizing themselves via social media. This has commanded the attention of current pertinent research: The role of individual citizens, as well as local community officials (e.g., civil servants, mayors), as key actors before, during, and after crises and emergencies is now at the center of academic debate (Johansson et al, 2012;Vihalemm, Kiisel, & Harro-Loit, 2012). Furthermore, an important element of practical crisis handling is to build partially upon these outcomes (Rainer et al, 2013).…”

Section: Introductionmentioning

confidence: 99%

“…

Irmgard Wetzstein

Department of Communication University of Vienna AustriaVerena Grubmüller-Régent

University of Applied Sciences Vienna Austria

Katharina Götsch

University of Vienna AustriaKarin Rainer

AEI Agency for European Integration and Economic Development Vienna, AustriaWetzstein, Grubmüller-Régent, Götsch, & Rainer 96 publications, pilot projects, and practical initiatives (Doan, Vo, & Collier, 2011;Johansson, Brynielsson, & Quijano, 2012;Nilsson et al, 2012;Rainer, Grubmüller, Pejic, Götsch, & Leitner, 2013). The link between social media and crises is not surprising, given the prominence that interactive Web 2.0 services have attained within the past decade.

…”

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confidence: 99%

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Crises and Social Media: A Metastudy on Pertinent Research and Practice

Wetzstein¹,

Grubmüller-Régent²,

Götsch³

et al. 2014

Human Technology

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Irmgard Wetzstein Department of Communication University of Vienna AustriaVerena Grubmüller-Régent University of Applied Sciences Vienna Austria Katharina Götsch University of Vienna AustriaKarin Rainer AEI Agency for European Integration and Economic Development Vienna, AustriaWetzstein, Grubmüller-Régent, Götsch, & Rainer 96 publications, pilot projects, and practical initiatives (Doan, Vo, & Collier, 2011;Johansson, Brynielsson, & Quijano, 2012;Nilsson et al., 2012;Rainer, Grubmüller, Pejic, Götsch, & Leitner, 2013). The link between social media and crises is not surprising, given the prominence that interactive Web 2.0 services have attained within the past decade. As Grubmüller, Götsch, and Krieger (2013) emphasize, microblogging services, such as Twitter, and social networks, such as Facebook, have taken on an immense role in peoples' daily lives-not only in the developed world. Easy and mobile accessibility has paved the way for the unprecedented success of social media, allowing "many-to-many" communication, and changing our notion of concepts such as sharing, open access, and privacy. As Omand, Bartlett, and Miller (2012, p. 9) pointed out, "We are transferring more and more of our lives onto vast digital social commons." This is also true for the expression of political opinions, mobilization, and community self-organization:technologies offer a wide range of possibilities for engagement, participation, communication and collaboration as they allow each and every individual with internet access to publish, share or edit comments, postings, videos, photos etc. This implies new possibilities of interaction, diverse news and opinions, engagement in the form of "one-toone, one-to-many and many-to-many communications." (Grubmüller et al., 2013, p. 2)

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“…The benefits of citizens' social media reporting can quickly be outweighed by rumor mongering (Oh et al 2013). Research has also highlighted more sinister use of social media to facilitate terrorist attacks (Oh et al 2011), but even the use of social media for overarching benefits to society, such as detecting and managing crises, presents ethical issues and privacy concerns (Johansson et al 2012).…”

mentioning

confidence: 99%