Estimating professional service productivity: theoretical model, empirical estimates and external validity

Wacker, John G.; Hershauer, James C.; Walsh, Kenneth D.; Sheu, Chwen

doi:10.1080/00207543.2013.836611

Cited by 4 publications

(2 citation statements)

References 33 publications

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“…Authors therefore focus on the efficiency of external processes [10], and the effectiveness of delivering the service (customer satisfaction, customer benefit and economic success). Measures to design service productivity thus entail aspects of efficiency, effectiveness, and their possible interdependencies [6,11].…”

Section: Excellence Of Servicementioning

confidence: 99%

Service Complexity and Service Productivity in E-Mobility: New Insights from Emergency and Roadway Breakdown Services

Baur

Sander

Kummer

et al. 2017

Digital Nations – Smart Cities, Innovation, and Sustainability

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The introduction and widespread adaptation of e-mobility influences emergency and roadway breakdown service firms. Service complexity and service productivity are important constructs to measure and monitor where the industry is headed and where firms need to quickly adapt. The purpose of this paper is to investigate effects on service complexity and service productivity of emergency and roadway breakdown services on the back of a growing market penetration of electric vehicles in industrialized countries. The study is grounded on expert interviews and a quantitative analysis of 325 questionnaires that have been distributed among roadside assistant service providers in Germany. It reveals the increasing complexity of an important service industry that had only been studied scarcely in the past. With its large-scale quantitative design, it adds significantly to the body of knowledge available and can be the basis for further advanced research in other geographical settings. The research supports practitioners in the field of roadside assistant services in rethinking their service offering and the handling of increasingly heterogeneous propulsion technologies such as electric drives. In order to keep the service productivity high and the complexity low, assistance systems and targeted qualification and training concepts for the roadway personnel have to be developed and rolled out. The research setting is focused on the German market, but links are provided to apply the study design to other countries and further investigate respective market singularities.

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Section: Excellence Of Servicementioning

confidence: 99%

Service Complexity and Service Productivity in E-Mobility: New Insights from Emergency and Roadway Breakdown Services

Baur

Sander

Kummer

et al. 2017

Digital Nations – Smart Cities, Innovation, and Sustainability

View full text Add to dashboard Cite

show abstract

“…of the implemented project [13]. This assessment of the effectiveness of the mobilization of financial resources should be based on a comparison of the calculated values of the selected efficiency and operating costs and the results obtained to assess the effectiveness of the mobilization of financial resources at the project stage [14]. Evaluation of the effectiveness of the stage of practical interaction is necessary to predict the subsequent impact of the project on attracting financial resources to the company's financial flows.…”

mentioning

confidence: 99%

Improving the Mechanisms of Investigation of Financial Resources From the Capital Market to the Corporate Sector

Khasanov

2023

EIT

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The article discusses the issues of improving the mechanism for attracting financial resources from the capital market to the corporate sector. The indicators of profitability of financing methods through the capital market and comparative indicators of instruments for attracting financial resources from the capital market are analyzed. An algorithm for assessing the effectiveness of attracting financial resources has been developed. In addition, conclusions and proposals were developed to improve the mechanism for attracting financial resources from the capital market to the corporate sector.

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Engineering Productivity Measurement: A Novel Approach

AlChaer

Issa

2020

J. Constr. Eng. Manage.

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Estimating professional service productivity: theoretical model, empirical estimates and external validity

Abstract: . (2014). Estimating professional service productivity: Theoretical model, empirical estimates and external validity. Retrieved from http:/

Cited by 4 publications

References 33 publications

Service Complexity and Service Productivity in E-Mobility: New Insights from Emergency and Roadway Breakdown Services

Service Complexity and Service Productivity in E-Mobility: New Insights from Emergency and Roadway Breakdown Services

Improving the Mechanisms of Investigation of Financial Resources From the Capital Market to the Corporate Sector

Engineering Productivity Measurement: A Novel Approach

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