Estimating the cost of quality of errors in the analytical phase

Schmidt, Robert L.; Pearson, Linda

doi:10.1016/j.cca.2019.03.1635

Cited by 5 publications

(5 citation statements)

References 8 publications

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“…The CoQ measurement can be applied in different laboratories (Elbireer et al, 2010), water utility organizations (Banasik and Beruvides, 2012), a singleproduct three-echelon serial supply chain (Castillo-Villar et al, 2012), organizations regardless of size, and whether for profit or nonprofit (Ozkan and Karaibrahimoglu, 2013), construction projects (Jafari and Rodchua, 2014;Mahmood et al, 2014), industries (Prashar, 2014;Malik et al, 2016), manufacturing companies (Kerfai et al, 2016;Pattanayak et al, 2019), foundries (Acharya and Vadher, 2016), the service sector (Malik et al, 2016;Duarte et al, 2018), the banking sector (Duarte et al, 2018), quality-oriented companies (Chatzipetrou and Moschidis, 2018), food companies (Psomas et al, 2018), garment organizations (Ferdousi et al, 2019) and in several types of activities (processes) (Pattanayak et al, 2019;Schmidt and Pearson, 2019) (continued ) Dimitrantzou et al (2020) conducting a SLR study in the field of CoQ. These findings are also compatible with those obtained in previous literature reviews in the field of TQM (Manatos et al, 2017;Bajaj et al, 2018;Nasim, 2018).…”

Section: Business Sectors Measuring Coqmentioning

confidence: 99%

“…Understanding the importance of prevention vs failure costs (Alzaman et al, 2010); identifying the hidden quality costs (Cheah et al, 2011) and the failure activities or the impactful prevention programs (Banasik and Beruvides, 2012); optimizing the values of prevention and appraisal costs (Chopra and Singh, 2015); enhancing investments in prevention and appraisal actions (Kerfai et al, 2016); shifting from failure to prevention mind-set (Czajkowski, 2017); highlighting the most dominant cost elements and cost categories (Chatzipetrou and Moschidis, 2018); estimating the appraisal and prevention cost parameters in isolation and in combination (Sawan et al, 2018); determining the cost of run failures (Schmidt and Pearson, 2019); making a reliable prognosis of failure cost (Sturm et al, 2019)…”

Section: ) Coq Elementsmentioning

confidence: 99%

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Practical implications of cost of quality: a systematic literature review

Psomas

Dimitrantzou

Vouzas

2021

IJPPM

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PurposeThe present study focuses on the cost of quality (CoQ) based on which organizations can evaluate their quality-related activities in economic terms. The purpose of the study is to identify the CoQ practical implications as well as to group them into logical themes.Design/methodology/approachA systematic literature review (SLR) was conducted based on well-known academic publishers, such as Emerald Insight, Elsevier/ScienceDirect, SpringerLink, Taylor & Francis, Wiley and Scopus. Sixty-seven peer-reviewed journal articles in the field of CoQ were collected, which were published between 2010 and 2019. The “affinity diagram” was applied to group the practical implications identified into logical themes.FindingsA plethora of CoQ practical implications were identified and grouped into the following meaningful themes: benefits of CoQ measurement, effects of CoQ, business sectors measuring CoQ, factors influencing CoQ measurement, CoQ elements, future research in CoQ and the role of government.Research limitations/implicationsThe limited number of the publishers and keywords used to search for the articles of interest, as well as the subjectivity of grouping the large number of the practical implications into themes are the main limitations of the present study. These limitations constitute the basis upon which future literature review studies can be designed.Practical implicationsThe present study by presenting analytically and in summary (through the themes revealed) the CoQ practical implications, provides all the respective available literature in a single study for the benefit of practitioners and academics. Thus, clear and straightforward guidelines are given to practitioners with regard to CoQ issues and academics with regard to research topics of high interest.Originality/valueNo previous SLR study focusing on analyzing the practical implications of CoQ has been published so far.

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Section: Business Sectors Measuring Coqmentioning

confidence: 99%

Section: ) Coq Elementsmentioning

confidence: 99%

Practical implications of cost of quality: a systematic literature review

Psomas

Dimitrantzou

Vouzas

2021

IJPPM

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“…De acordo com Schmidt e Pearson (2019), os custos da qualidade podem ser compreendidos como a diferença entre o custo atual para prover um produto ou serviço e o custo que ocorreria se não existissem erros. À luz desse entendimento, o método mais comum na determinação dos custos da qualidade é denominado como "Prevenção-Avaliação-Falha" (PAF) (Farooq, Kirchain, Novoa & Araújo 2017;Schmidt & Pearson, 2019).…”

Section: Introductionunclassified

“…: retrabalho ou fornecimento equivocado do produto/serviço) (Farooq et al, 2017). À gestão das diversas entidades, os custos de prevenção e avaliação são mais fáceis de serem mensurados, enquanto custos de falhas são mais complexos (Schmidt & Pearson, 2019).…”

Section: Introductionunclassified

Percepção sobre custos da qualidade no serviço de hotelaria de um hospital filantrópico

Menezes

Santos

2023

RC-UFBA

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O estudo objetiva analisar a relevância atribuída aos custos da qualidade na eficiência do serviço hospitalar a partir da percepção dos colaboradores do serviço de hotelaria e dos gestores de um hospital privado filantrópico. Para tal, foi realizado um estudo de caso direcionado a um hospital privado filantrópico em Fortaleza, no estado do Ceará, acreditado pela Organização Nacional de Acreditação (ONA) no Nível 3 e que desenvolve diversos serviços na área hospitalar. A pesquisa foi direcionada ao serviço de hotelaria da instituição e, para o alcance do propósito do estudo, foram realizadas entrevistas estruturadas com gestores e colaboradores do hospital. Constatou-se que alguns conceitos, como o de custos, são mais integrados no geral, enquanto outros, como o de qualidade, têm-se uma deficiência maior por parte dos colaboradores em entender e perceber-se como parte do processo, o que suscita a importância de a unidade analisada trabalhar visando a integração de alguns conceitos e de algumas práticas entre todos os colaboradores. Além disso, apurou-se a ferramenta de custos da qualidade não é utilizada na instituição e pouco conhecida, sendo porém sua importância reconhecida pelos gestores.

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“…Establishing a CoQ management system for power generation firms Murumkar et al (2017) [15] Surveying the literature and models Teli et al (2018) [16] Analyzing the COQ in Indian auto industry Schmidt and Pearson (2019) [17].…”

Section: Introductionmentioning

confidence: 99%

Identifying, refining, measuring and analyzing the cost of quality (CoQ) (real case: a manufacturing firm)

Cheshmberah¹,

Savadjani²,

Karbasian³

2019

IJET

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This article is dedicated to identifying, screening and calculating quality costs items based on the traditional 'Prevention-Appraisal-Failure' (PAF) model in all four categories of prevention cost, appraisal cost, internal failure cost and external failure cost; for this purpose, the quality cost items are listed according to the BS 6143 standard, Juran's quality handbook and opinions of the experts; this list are refined using the Lawshe technique. In order to calculate the quality cost items in the four groups, formulas based on expert opinions have been developed and the quality cost items have been calculated and analyzed for two consecutive years.

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Estimating the cost of quality of errors in the analytical phase

Cited by 5 publications

References 8 publications

Practical implications of cost of quality: a systematic literature review

Practical implications of cost of quality: a systematic literature review

Percepção sobre custos da qualidade no serviço de hotelaria de um hospital filantrópico

Identifying, refining, measuring and analyzing the cost of quality (CoQ) (real case: a manufacturing firm)

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