“…Examples of measures in the different studies include the gross number of passengers onboard (Zografos and Levinson 1986), the gross number of standing passengers (Lin and Wilson 1992), a "friction" factor based on the number of standing passengers (Dueker et al 2004), a categorical measure of the volume (Fritz 1983) and load factors (Aashtiani and Iravani 2002;Rajbhandari et al 2003). Load factor, however, which is often tracked by transit agencies, is not always effective in capturing what is occurring on-board because it relates to the number of seats and, thus, a large load factor could indicate a very crowded bus or a bus with few seats (Seattle DOT 2007).…”