Background, aim and scope This paper presents a life cycle assessment (LCA) of the manufacturing process of crystal glass products in order to evaluate the potential environmental impacts due to a crystalware company located in Colle di Val d'Elsa, Siena (Italy). Since there is not any published research specifically focussed on crystal production to our knowledge, outcomes from this study would represent a first documented evidence gathered from an LCA of crystal glass products. Once a detailed description of the production process was provided, different categories of impacts were assessed and analysed. Outcomes allowed us to identify 'weak points' in the production process and propose possible solutions for decreasing the risk of negative effects on the environment. Materials and methods According to the LCA methodology, the whole life cycle of crystal glass was structured into four primary phases-raw materials acquisition, crystal glass manufacturing, product utilisation and final disposal-each of which includes a set of sub-processes. Through an accurate life cycle inventory, primary data, relative to the year 2006, were elaborated through the EDIP database. The calculation of impacts was aided by GaBi4 software with reference to a functional unit corresponding to 1 kg of crystal glass products. Relative to the CML2001 problem-oriented approach, a set of impact categories was used for the classification and characterisation of the life cycle impact assessment. Potential category indicators were finally accounted for and normalised in accordance with the CML Western Europe method. Results The following ten impact categories were assessed:(1) depletion of abiotic resources, (2) acidification, (3) eutrophication, (4-6) ecotoxicity (marine and freshwater aquatic as well as terrestrial, respectively), (7) climate change (greenhouse effect), (8) human toxicity, (9) stratospheric ozone depletion and (10) photo-oxidant formation. Results showed that among the main phases, crystal glass manufacturing is the one with the highest environmental impact and emissions to air, mainly due to an intensive use of energy and materials. In particular, some sub-processes within the manufacturing stage, such as melting in furnaces, acid polishing, cutting and forming, were found to hold a high responsibility for most of the environmental effects. The main effects depend on CO 2 , NO x and SO 2 emissions, heavy metals emissions and use of non-renewable resources. In particular, the latter is due to the processes of extraction, refining, transport and use of fuels such as natural gas. Discussion Results were analysed relative to each of the main processes involved in the crystal glass life cycle and critical points were investigated in order to inform the administrators of the crystalware company and address future choices towards a more sustainable production. Some technical solutions were proposed in order to improve environmental performances. Impacts due to the use of lead in the mixture were widely treated in literature and bri...