“…When officers are consistently excluded from the decisionmaking process, cast aside and told by their boss "do as I say, not as I do," it seems inevitable they will reciprocate when dealing with the public. Several scholars across different disciplines and contextual settings (Brandes, Dharwadkar, and Wheatley, 2004;Eskew, 1993;Frost, 1994;Moorman, Neihoff, and Organ, 1993:209;Mosher, 1968:17-18;Pateman, 1975:2;Rothwell and Baldwin, 2007) note the benefits of participatory management, democratic decision-making and social exchange:…”