“…It is critical that we understand how KM works in the health-care domain and further explore how ICT can serve as the vehicle through which governments and health-care professionals can draw maximum benefits of KM. In the health-care domain, the application of KM implies a purposive outflow and inflow of knowledge to enhance patient care and benefit the overall effectiveness and efficiency of the health care system (Sheffield, 2008;Patnaik et al, 2020). In the recent past, the focus on patient empowerment (Anderson and Funnell, 2010); provision of patient centered care (Van Beveren, 2003); evidence-based medicine (Gabbay and le May, 2004); quality of health-care (Khatri et al, 2017) and efficiency of health care systems, suggest that we need to understand the concept of KM in the health-care domain even further.…”