2017
DOI: 10.1111/ntwe.12099
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Ethics of care and co‐worker relationships in UK banks

Abstract: Utilising an analytical framework based on an ethics of care approach, this article examines the changing nature of co-worker relationships in UK banks under the rise of performance management practices. It illustrates that with the implementation of performance management practices in general, and electronic performance management monitoring in bank branches in particular, co-worker relationships have become increasingly objectified, resulting in disconnected and conflict-ridden forms of engagement. The analy… Show more

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Cited by 12 publications
(6 citation statements)
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“…It is likely that horizontal and vertical fissures will have emerged in these contexts, but may have different forms and consequences. Fourth, more attention needs to be paid to the formulation of normative interventions that consider the ethics, politics and praxes of big data systems with respect to workplace governmentality and labour and to forwarding alternative ethos, ethics of care, and instrumental arrangements that have positive worker and customer effects while still benefitting from the use of computation and big data (Laaser and Bolton, ). In each case, understanding the workplace changes underway will benefit from ethnographic insights built on first‐hand observation and participation in the functioning of work as it unfolds in practice rather than as intended.…”
Section: Resultsmentioning
confidence: 99%
“…It is likely that horizontal and vertical fissures will have emerged in these contexts, but may have different forms and consequences. Fourth, more attention needs to be paid to the formulation of normative interventions that consider the ethics, politics and praxes of big data systems with respect to workplace governmentality and labour and to forwarding alternative ethos, ethics of care, and instrumental arrangements that have positive worker and customer effects while still benefitting from the use of computation and big data (Laaser and Bolton, ). In each case, understanding the workplace changes underway will benefit from ethnographic insights built on first‐hand observation and participation in the functioning of work as it unfolds in practice rather than as intended.…”
Section: Resultsmentioning
confidence: 99%
“…Employees' willingness to share their experiences of using technology in customer service should be advanced, considering that learning at work often requires interaction with colleagues. This may need special attention, as technology appears to fuel a culture of surveillance in which employees are compared with one another based on their sales performance, making social relations instrumental (Laaser and Bolton, 2017).…”
Section: Discussionmentioning
confidence: 99%
“…Observers attribute the phenomena of mis-selling in the sector to PM's prevalence (Laaser, 2019). Studies also claim a growing use of electronic systems for monitoring performance in the sector (Lasser & Bolton, 2017). PM plays a central role in influencing pay and redundancies: a prominent feature of the sector as banking operations shift online (Gall, 2017).…”
Section: Case Study Background and Methodsmentioning
confidence: 99%